Support Specialist – Autonomous Vehicle Operations
TRUCKING PEOPLE•Austin, TX
•$20 - $24•Onsite
About The Position
We're looking for Support Specialists to help keep a next-generation autonomous vehicle fleet running safely and efficiently. If you enjoy technical troubleshooting, working with Linux/Unix systems, collaborating with engineers, and being part of fast-paced operations, this is an exciting opportunity to gain hands-on experience in one of the fastest-growing industries in tech. Every day, you'll play a critical role in supporting real-time vehicle operations, solving technical challenges, and helping autonomous vehicles stay on the road.
Requirements
- 1+ year of experience in Technical Support, Operations Support, IT Support, Help Desk, or a related role
- Comfortable working daily in a Linux/Unix command-line environment
- Familiarity with commands such as: cd, ls, cp, rm, scp, cat, vim, uptime, journalctl
- Experience using Slack for team communication
- Experience with Jira, YouTrack, or similar ticketing systems
- Strong troubleshooting and documentation skills
- Excellent written and verbal communication
- Ability to multitask while maintaining attention to detail
- Valid driver's license with at least 3 years of driving experience
- Comfortable moving vehicles within a garage environment
- Ability to lift up to 50 pounds and work around vehicles throughout the day
Nice To Haves
- Fleet operations experience
- Remote technical support experience
- Autonomous vehicle experience
- Robotics or hardware support experience
- Vehicle diagnostics or automotive systems knowledge
- Experience supporting production or mission-critical environments
Responsibilities
- Respond to real-time technical issues reported by vehicle operators and safety drivers
- Investigate, document, and triage software and vehicle-related issues
- Use Linux/Unix command-line tools to review logs and troubleshoot system behavior
- Escalate technical issues to engineering teams with clear documentation
- Support daily vehicle dispatch and return operations
- Perform vehicle startup and shutdown procedures
- Monitor charging status and verify successful log uploads
- Complete basic vehicle readiness checks, including cable connections and onboard system verification
- Move vehicles throughout the garage and operational facility as needed
- Assist in documenting procedures and improving operational workflows
- Collaborate with operations, engineering, and fleet teams to ensure maximum fleet uptime
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
