Support Spec II - Claims

Mercury Insurance Services, LLC • Rancho Cucamonga, CA

9d • Hybrid

About The Position

Join Mercury Insurance as a Support Specialist II and play a vital role in helping our Claims team deliver exceptional service. In this role, you’ll support claims operations through essential administrative functions, reporting, and customer phone support—ensuring information is accurate, timely, and well-organized. If you enjoy being the backbone of a fast-paced team, take pride in your attention to detail, and thrive in a role where your work directly supports customers and internal partners, this is an opportunity to build a meaningful career with a company that values reliability, collaboration, and service excellence. This position requires going into the office 3-4 times per month and the remaining time is remote work from home. At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Requirements

• Completion of a high school education.
• A minimum of 1 year general office or related Company experience.
• Or equivalent combination of education and/or experience
• Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries.
• Job duties consist of a significant percent of typing assignments, must have proficient typing skills.
• General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
• Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.

Responsibilities

• Types and transcribes assignments such as business correspondence, forms and reports.
• Will have direct contact with customers, may compile information for reports, and processing forms and documents.
• Transferring and escalating potential calls to the appropriate department if needed.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees