Support Solutions Sales Representative

Mythics • Virginia Beach, VA

11d • Hybrid

About The Position

The Support Solutions Sales Representative is responsible for understanding the support renewal workflow including customer specific procurement processes, maintaining Oracle guidelines, accurately forecasting sales pipeline, generating sales quotes, and negotiating and closing business in a highly transactional technology environment. This position sells support services into an assigned territory within the Public-Sector business vertical. This role interacts directly with customers and collaborates with internal sales teams and outside partners. This position is responsible for relationship development and cultivation of our existing customer base. Daily customer contact via the telephone is expected and measured on a regular basis. Representatives are expected to prospect and generate leads from our customers throughout the sales process of support renewals. Activity via the phone will also include driving attendance to local and/or web-based marketing events as well as ad hoc call campaigns through expansion of existing environments and other lines of business including education, consulting product and managed services.

Requirements

• BS/BA degree or equivalent experience
• 1-2 years’ sales or customer service experience, preferably in an IT environment
• Experience working with MS Office applications, including Word & Excel
• Excellent oral and written communication skills.
• Ability to find, develop, and close business.
• Ability to manage multiple issues and projects while maintaining a high level of detail.
• Ability to develop and manage positive customer relationships.
• Strong time management and self-management skills.
• Attention to detail and accuracy in work product.
• Ability to convey information to customers in a clear and concise manner verbally and in writing.
• Ability to work independently under general guidance and supervision, and following department standards and procedures.
• Ability to solve a variety of problems with minimal to moderate complexity, adapting common solutions to unique customer situations; strategic thinking – common to unique customer situations.

Responsibilities

• Develop maximum sales potential of assigned territory through competitive sales techniques and knowledge of the company's products and services as well as the competition's strengths/weaknesses.
• Learn and understand technology concepts to utilize in the selling process.
• Solve a variety of problems with minimal to moderate complexity.
• Adapt common solutions to unique customer situations.
• Create customized proposals and sales quotes to meet specific customer requirements.
• Negotiate pricing and terms of sale to finalize and close business with the customer.
• Build and maintain quality relations within existing assigned accounts and increase account base and volume of sales on a consistent basis.
• Utilize company leads to expand current customer base and follow up all leads promptly.
• Establish and maintain key relationships with partners, vendors and/or manufacturers at all levels of the organization.
• Contact customers via telephone, correspondence or in person, traveling when necessary to meet.
• Track sales pipeline activity in NetSuite CRM and provide accurate sales forecasts.
• Stay abreast of market conditions regarding products, product updates, service offerings and new technologies through available resources.
• Maintain updated, organized files on all accounts in assigned territory.
• Provide information and/or follow up on customer as requested.
• Perform all other duties, as assigned.

Benefits

• Comprehensive Health, Dental, and Vision plans
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources
• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree