Support Services Worker - BH

The Salvation Army Canada and Bermuda Territory•Vancouver, BC

3d•CA$25 - CA$26•Onsite

About The Position

The Salvation Army is seeking a Support Services Worker to meet the needs of staff, residents, and the community in a professional manner, upholding the highest standards of safety, etiquette, service, and hospitality. This is a regular, part-time position working 24 hours per week, specifically on Saturdays and Sundays from 8:00 a.m. to 8:00 p.m. The role involves assisting and supporting clients, community members, and staff, providing information, guidance, and internal referrals. The Support Services Worker will also assist residents in understanding and complying with facility restrictions, handle basic problem-solving with challenging individuals, and participate in facility or professional development activities. Additional duties may include answering the main switchboard, monitoring security systems, handling cash transactions, conducting building checks, performing emergency services communication, preparing reports, and maintaining awareness of client issues. The position requires working in a stressful environment, often dealing with individuals in crisis, and necessitates the ability to function independently, under pressure, and manage multiple tasks, including emergency situations. All duties must be performed in accordance with The Salvation Army’s Mission Statement and code of conduct.

Requirements

Completion of Grade 12 or the equivalent education, training and experience.
Current First Aid/CPR training.
Willingness for Non-Violent Crisis Intervention training.
Proven understanding of addiction issues, mental health issues & homelessness.
A mature individual, who is willing to work alongside the Belkin House Mission.
Strong interpersonal behavioural skills with the ability to maintain confidentiality.
Previous experience in shelter, security and/or hospitality industries.
A proven ability to handle and record cash transactions.
To submit to an enhanced security screening.
Strong written and oral communication skills.
Base knowledge of Privacy issues.
Ability to maintain confidentiality.
Ability to lift 30 lbs.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Nice To Haves

Willingness for Non-Violent Crisis Intervention training.

Responsibilities

Conduct oneself in a pleasant, professional, client and staff focused manner.
Assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures.
Assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner.
Provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner.
Participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required.
Answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner.
Monitor computerized security and camera systems for the safety and security of the staff and residents.
Handle cash, issue receipts and perform basic clerical functions and data-entry.
Conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy.
Perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents.
Prepare "Occurrence Reports", logs, data entry and statistics as required, according to policies and procedure.
Maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor.
Perform other related duties as required.