Support Services-Utility Lead (Full Time)

Compass Group • Austin, TX

13d • Onsite

About The Position

We are hiring immediately for full time SUPPORT SERVICES-UTILITY LEAD positions. This role involves assisting shift supervisors and department directors in the day-to-day functions of the department, maintaining a high level of quality in all aspects of the department's duties through training, supporting, supervising, and interacting with department team members. The position ensures that all schedules are assigned and completed daily, sets a positive example for the department through professional interactions with team members, customers, patients, and families, and performs other duties as assigned by supervisor or director. The role actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. It contributes to team efforts and shows good customer interactions and professionalism for customers, fellow employees, and all others with whom there is contact.

Requirements

• Previous service technician, equipment repair, installation, or maintenance experience is required.
• Valid driver's license is required.

Nice To Haves

• Previous leadership, coaching, or training experience is preferred.

Responsibilities

• Lead, coach, and develop technicians in equipment repairs, installations, preventive maintenance, troubleshooting, safety practices, and service documentation.
• Coordinate daily technician assignments and field activities, including service calls, installations, removals, relocations, preventive maintenance, and special projects.
• Diagnose and repair a variety of equipment systems, including mechanical, electrical, plumbing, refrigeration, coffee, vending, and related equipment.
• Inspect completed work to ensure equipment is safe, fully operational, accurately serviced, and meets established quality standards.
• Assist with service scheduling and workload prioritization, ensuring urgent, high-priority, and past-due requests are addressed efficiently.
• Maintain accurate records of project progress, work orders, equipment information, repairs, and service history.
• Communicate effectively with management regarding service priorities, project status, delays, customer concerns, and operational needs.
• Reinforce and promote compliance with company safety procedures, proper tool and equipment use, vehicle safety standards, and customer-site requirements.
• Support equipment inventory, shipping and receiving, and asset tracking to maintain accurate records and operational readiness.
• Identify training opportunities, workflow inefficiencies, and process improvements that enhance technician performance, service quality, and overall operational efficiency.
• Deliver quality customer service to customers by providing one on one attention to the detail.
• Provide assignments and assistance to team members.
• Demonstrate proper use of personal protective equipment in all aspects of job performance.
• Relieve shift supervisor in times of absence.
• Adjust or cover schedules as needed during times of short staffing.
• Ensure that team members maintain set standards by conducting quality assurance surveys.
• Monitor and report any equipment issues or shortages.
• Conduct customer and patient surveys.
• Interact with patients/customers in an appropriate manner in relation to age based competencies.
• Perform other duties as assigned by supervisor or director.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed