SUPPORT SERVICES UTILITY LEAD (FULL TIME)
About The Position
This position assists shift supervisors and department directors in the day-to-day function of the department. The role involves maintaining a high level of quality in all aspects of the department's duties through training, supporting, supervising, and interacting with department team members. The Support Services Utility Lead ensures that all schedules are assigned and completed daily, and sets a positive example through professional interactions with team members, customers, patients, and families. The individual will perform other duties as assigned by a supervisor or director, actively participate in outstanding customer service, and accept responsibility in maintaining respectful relationships with all contacts. This role contributes to team efforts and demonstrates good customer interactions and professionalism.
Requirements
- Previous repair and maintenance experience is required.
- The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer.
- The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables.
- The use of slip-resistant shoes and proper lifting techniques.
Responsibilities
- Delivers quality customer service to customers by providing one on one attention to the detail.
- Provide assignments and assistance to team members.
- Demonstrate proper use of personal protective equipment in all aspects of job performance.
- Relieve shift supervisor in times of absence.
- Adjust or cover schedules as needed during times of short staffing.
- Ensure that team member maintain set standards by conducting quality assurance surveys.
- Monitor and report any equipment issues or shortages.
- Conduct customer and patient surveys.
- Any other duties as assigned by supervisor or director.
- Interact with patients/customers in an appropriate manner in relation to age based competencies.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
