Support Services Supervisor

Cushman & Wakefield•Eddyville, IA

3d•$74,256 - $87,360•Onsite

About The Position

C&W Services is the industry leader in cutting-edge maintenance and janitorial programs for facilities ranging from corporate office portfolios and manufacturing plants to large public venues—keeping our client’s facility running smoothly all the time. As a Support Services Supervisor, you will be responsible for overseeing the work of a team, evaluating processes, and ensuring customer satisfaction within your assigned areas. This role involves hands-on leadership, communication with various stakeholders, and a commitment to safety and efficiency.

Requirements

Must possess a minimum of 5 years' experience in an industrial setting.
Good facilitator skills.
Strong computer skills.
Interpersonal skills with the ability to effectively work with all levels of the organization.
Ability to lead work within cross-functional teams.

Nice To Haves

The ability to observe details at close range (within a few feet of the observer).
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Manual Dexterity — The ability to quickly grasp, manipulate, or assemble objects.
Substantial lifting (up to 50 pounds) is required.
Ability to move for extended or continuous periods of time.
Ability to ascend and descend staircases, ladders, and/or step stools.
Ability to operate applicable hand tools, power tools, and equipment.
Ability to operate forklifts or other vehicles in a safe manner.
Ability to wear a respirator while performing job duties.
Communication/ Expression —The ability to communicate information and ideas so others will understand.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Responsibilities

Evaluate the work of those under and make recommendations on ways to improve.
Evaluate processes and visit with employees on ways to improve processes.
Visit with customers regarding issues in the areas under this Supervisor and how issues can be resolved.
Completing inspections and Master Cleaning Schedules electronically.
Prioritize/Schedule/Plan sanitation work.
Communicate schedules to the teams.
Meet with customer on regularly scheduled intervals, and as needed for emergencies, to assess customer needs, define team/employee performance levels and ensure customer satisfaction for assigned areas.
Ensure safety of employees and company/customer property, to the greatest degree possible in the field.
Assist with interviews for potential employees; make hiring recommendations to HR department.
Conduct employee performance reviews. Assist employees with setting immediate work goals and career path goals.
Disciplinary actions as needed.
Maintain documentation for any employee issues that arise. Keep HR apprised of any potential issues in this area.
Review and approve time-off requests. Appropriately schedule employee time off to ensure proper manpower levels. Inform employees of any denials of time off and explain reasoning to them.
Ensure tour readiness, including schedules, customer needs, manpower etc.
Address all team issues and take appropriate action. Be a continual resource to the teams.
Maintain direct on-going communication with other company supervisors to ensure smooth workflow processes.
Assist in the development of long-range planning in assist of the company’s goals and objectives.
Accept feedback from others, set goals to improve performance based upon this feedback.
Inspires and motivates others to perform well.
Exhibit objectivity and openness to others’ views.
Take care of time off requests.
Continually look for work improvement processes, i.e., finding better, more efficient ways to achieve work goals and budgeting.
Hands-on assistance when short on manpower.
Continually look for cost savings for the customer and company.
Promote company functions and activities. Promote teamwork and unity within the company.
Maintain confidentiality for C&W Services and customers of all work-related issues and plans.
Assist with maintaining company property, and securing same, i.e., tools, vehicles, break rooms etc.
Other duties and responsibilities as assigned by company and customer.