Support Services Supervisor

Liberty Resources•Syracuse, NY

8d•Onsite

About The Position

Liberty Resources is currently seeking a Support Services Supervisor to work in our Integrated Health Care Clinic in Syracuse, NY. Under the direction of the Clinic Site Director, the Support Services Supervisor oversees the daily operations of Targeted Case Management (TCM), Peer Support, Skill Building, and Same Day Access (SDA) services. This role ensures timely, person-centered access to care while coordinating non-clinical support services with clinical teams to promote integrated, high-quality service delivery.

Requirements

Master's degree in Social Work, Mental Health Counseling, Psychology, Healthcare Administration, Human Services, or a related field required.
Minimum of three years of supervisory experience in behavioral health, integrated care, or community mental health.
Knowledge of patient access, care coordination, quality improvement, documentation standards, and regulatory compliance.
Strong leadership, supervision, communication, critical thinking, and relationship-building skills, with proficiency in electronic health records, Microsoft Office, and other clinic technologies.
Valid New York State driver's license and reliable personal transportation required.

Nice To Haves

experience in CCBHCs, care coordination, Targeted Case Management, Peer Support, or Skill Building preferred.

Responsibilities

Provide leadership, supervision, coaching, and professional development for Targeted Case Management (TCM), Peer Support, and Skill Building staff to promote high-quality, person-centered service delivery.
Oversee Same Day Access (SDA) operations and the patient access continuum, ensuring timely intake, scheduling, engagement, and connection to behavioral health and support services.
Monitor productivity, access, quality, compliance, documentation, and patient experience metrics to ensure adherence to agency, CCBHC, Medicaid, and regulatory standards.
Collaborate with clinical teams, internal departments, and community partners to coordinate care, resolve barriers, and improve patient access, engagement, and continuity of care.
Evaluate workflows, implement process improvements, and support quality assurance initiatives to enhance operational efficiency and service outcomes.
Participate in recruitment, onboarding, staff meetings, required trainings, leadership activities, and other duties as assigned while ensuring safe, compliant program operations.