Support Services Supervisor - Send Outs / Specimen Management

Labcorp•Dublin, OH

4d•$60,000 - $80,000•Onsite

About The Position

Labcorp is seeking a Support Services Supervisor to join their team in Dublin, OH. This role involves leading, developing, and coaching team members across multiple sub-departments within a laboratory setting. The supervisor will maintain a visible floor presence to ensure consistency, engagement, and performance, while overseeing operations across multiple workflows to ensure alignment and efficiency. Key responsibilities include prioritizing competing demands to meet turnaround time and quality goals, managing staffing and workflow based on volume, and applying technical knowledge to troubleshoot issues. The role also involves analyzing operational data using tools like Excel and dashboards to identify trends and drive decisions, driving process improvements, and ensuring compliance with QA standards, safety, and SOPs. Collaboration across departments is essential to improve end-to-end processes and service. Labcorp is a global leader in laboratory services, providing insights and answers to healthcare providers, patients, researchers, pharmaceutical companies, and health systems. They are leveraging advanced technologies, intelligent digital solutions, and data-driven innovation to enhance operations and deliver greater value. The company offers opportunities for meaningful work, career growth, and making a real impact on people's health.

Requirements

High school diploma or GED
3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Nice To Haves

Associate’s degree in science, healthcare, or business
1 year or more of experience in a clinical laboratory
1 year or more of supervisory or leadership experience
Understanding of laboratory operations, policies, and procedures
Experience working in a high-volume laboratory environment
Strong computer skills, including proficiency with Microsoft Office applications
Ability to work independently and collaboratively within a team environment
Strong attention to detail with the ability to manage multiple priorities
Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
Ability to lead, coach and develop frontline employees while fostering accountability and high performance
Strong written and verbal communication skills
Flexibility to work extended hours, weekends or alternate shifts as business needs require
Ability to meet the physical requirements of the position
Able to pass a standardized color blindness test

Responsibilities

Lead, develop and coach team members across multiple sub-departments
Maintain visible floor presence to ensure consistency, engagement and performance
Oversee operations across multiple workflows, ensuring alignment and efficiency
Prioritize and balance competing demands across areas to meet turnaround time and quality goals
Manage staffing, workflow and coverage based on volume and operational needs
Apply technical knowledge to troubleshoot issues and support decision-making
Ensure high attention to detail and accuracy across all processes
Monitor productivity, quality metrics and trends; address gaps proactively
Analyze operational data using Excel, dashboards or reporting tools to identify trends and drive decisions
Drive process improvements and implement sustainable workflow enhancements that improve efficiency
Ensure compliance with QA standards, safety and SOPs
Collaborate across departments to improve end-to-end processes and service