Support Services Supervisor - Specimen Management

Labcorp•Dublin, OH

3d•$60,000 - $80,000•Onsite

About The Position

Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH. This role involves leading, coaching, and developing staff in a high-volume problem-resolution environment. The supervisor will maintain a strong floor presence to support escalations, remove barriers, and drive timely resolution. A key responsibility is owning the end-to-end resolution of problem specimens, ensuring accuracy, timeliness, and complete documentation. The role requires prioritizing and managing high volumes of issues and escalations, addressing critical items promptly, and serving as a key resource for field and internal teams on specimen handling, systems, and issue resolution. The supervisor will apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately, monitor issue trends, perform root cause analysis, and drive corrective actions to reduce recurrence. Analyzing data and communicating trends, risks, and recommendations to leadership is also essential. The role involves partnering cross-functionally to resolve issues, improve workflows, and reduce downstream impact, while ensuring compliance with policies, procedures, and quality standards. Demonstrating ownership by driving timely resolution and proactively improving processes is expected.

Requirements

High school diploma or GED
3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Nice To Haves

Associate’s degree in Medical Technology
1 year or more of experience in a clinical laboratory
1 year or more of supervisory or leadership experience
Understanding of laboratory operations, policies, and procedures
Experience working in a high-volume laboratory environment
Strong computer skills, including proficiency with Microsoft Office applications
Ability to work independently and collaboratively within a team environment
Strong attention to detail with the ability to manage multiple priorities
Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
Ability to lead, coach and develop frontline employees while fostering accountability and high performance
Strong written and verbal communication skills
Flexibility to work extended hours, weekends or alternate shifts as business needs require
Ability to meet the physical requirements of the position
Able to pass a standardized color blindness test

Responsibilities

Lead, coach and develop staff in a high-volume problem-resolution environment
Maintain strong floor presence to support escalations, remove barriers and drive timely resolution
Ensure consistent performance, communication, and accountability across shifts
Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation
Prioritize and manage high volumes of issues and escalations; addressing critical items promptly
Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution
Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately
Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence
Analyze data and communicate trends, risks and recommendations to leadership
Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact
Ensure compliance with policies, procedures and quality standards while maintaining high accuracy
Demonstrate ownership by driving timely resolution and proactively improving processes