Support Services Supervisor - Referrals

Labcorp•Dublin, OH

1d•$60,000 - $80,000•Onsite

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH. Work Schedule: Tuesday-Saturday12:00AM-8:30AM

Requirements

High school diploma or GED
3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Nice To Haves

Associate’s degree in science, healthcare, or business
1 year or more of experience in a clinical laboratory
1 year or more of supervisory or leadership experience
Understanding of laboratory operations, policies, and procedures
Experience working in a high-volume laboratory environment
Strong computer skills, including proficiency with Microsoft Office applications
Ability to work independently and collaboratively within a team environment
Strong attention to detail with the ability to manage multiple priorities
Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
Ability to lead, coach and develop frontline employees while fostering accountability and high performance
Strong written and verbal communication skills
Flexibility to work extended hours, weekends or alternate shifts as business needs require
Ability to meet the physical requirements of the position
Able to pass a standardized color blindness test

Responsibilities

Lead, coach, and develop entry-level staff; drive accountability and performance
Maintain strong floor presence to support workflow, remove barriers and ensure quality output
Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands
Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time
Make timely decisions and adjust quickly to changing volumes and priorities
Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens; escalate when needed
Ensure compliance with DOT/IATA, SOPs, policies and quality standards
Perform quality checks and maintain QA documentation
Analyze operational and referral performance data using Excel, dashboards or reporting tools to identify trends and drive decisions
Identify and drive process improvements to increase efficiency, quality and reduce errors/rework
Collaborate with cross-functional teams and referral partners to improve service levels
Demonstrate ownership by driving results and maintaining operational consistency