Remote Support Specialist

ALINE GREETINGS LLC•Edina, MN

3d•$25 - $38•Remote

About The Position

A-Line Greetings is dedicated to manufacturing the greatest greeting cards and social expression products in the industry and to delivering dependable service to our customers, retail partners and corporate partners. We are a growing organization looking for a Remote Help Services Specialist to join our team to provide solid administrative and customer service support for our day to day operations. This is a terrific opportunity to deal with consumers, retail partners, vendors and internal departments to ensure all queries, requests, orders and administrative chores are handled efficiently and professionally.

Requirements

High School Diploma or GED
1+ years experience in Customer Service, Admin Support, Office Admin, Operations, Retail, Sales Support or equivalent
Excellent communication skills both written and spoken;
Excellent organizational and time management abilities
Exceptional attention to detail and accuracy
Ability to focus and multitask and handle competing duties
Knowledge of computer, email, spreadsheets and on-line business tools.
Experience with Google Workspace / Microsoft Office
Fast learner of internal systems and new software
Ability to work from home independently and productively.
Computer with a good, fast internet connection
Regular telework (defined and adequate work station)

Nice To Haves

Experience in retail, merchandising, consumer products, greeting cards or distribution.
Customer Service Experience in Call Center or comparable.
Prior experience with merchant/corporate clients
Experience with CRM or customer service software a bonus but not required.
Experience with order management and/or inventory systems.
Experience with Microsoft Excel or Google Sheets – vendor, supplier or retail accounts
Experience working with remote teams
Excellent problem solving and conflict resolution skills

Responsibilities

Communicate via phone, email and electronic messaging with customer, merchant, vendor and corporate contacts.
Answer questions and requests promptly
General service, product, order, account & shipping assistance
To provide our consumers and business partners with clear and important information
Refer challenging concerns to the relevant department if necessary.
Give your clients a great professional experience.
Follow up on any unanswered questions and requests to make sure they are addressed
Own end to end client & store inquiries
Internal exchange of information between consumers, retailers and departments
Order and service information
Assist with planning and scheduling of events as needed
Work with team members on open requests
Log all requests, interactions and resolutions.
Oversee customer service and operational efficiency improvement initiatives
Track Customers, Vendors, Goods & Company Properly
Data Entry & Document Management Business Records Management Records
Support with reports, spreadsheets and other admin responsibilities
Keep internal systems and documents up to date as necessary
Assist in the preparation of business papers, summaries and communications.
Ensure compliance with business policies, norms and data privacy standards
Liaising with Sales and Operations, Customer Service and Admin teams
Attend online meetings and training.
It's important to communicate with your remote job coworkers.
Identify possibilities for improvement of customer service and administrative systems.
Assist with special projects and other operational activities as required
Build a professional, courteous, collaborative remote job culture.