Support Services Specialist - Onsite Sugar Land

GetixHealth • Houston, TX

4d • Onsite

About The Position

This role involves accessing client systems and databases to verify account balances and make necessary adjustments. The specialist will review incoming payments, apply them to accounts, and coordinate with the IT department to resolve client file issues. Maintaining good client relationships and addressing inquiries through various communication channels are key aspects of the position, with escalation to a supervisor as needed.

Requirements

• High School diploma or GED certificate or equivalent in relevant work experience desired.
• Minimum 1-year clerical or administrative experience required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills.
• Excellent interpersonal, written and oral communication skills.
• Must have excel exp.

Nice To Haves

• Previous insurance or healthcare receivables experience preferred.

Responsibilities

• Access client's systems, databases, and other system applications or contact the client directly to verify account balances and make necessary adjustments according to established policies and procedures
• Review payments received and apply appropriate amount to account, ensuring client has approved amount that is posted
• Coordinate with Information Technology department to identify client file issues
• Maintain good relationships with client contacts as well as areas of support
• Address client's inquiries through various forms of communication (e.g., phone, email, etc.) according to established policies and procedures, escalating inquiries as needed to a supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED