Support Services Specialist

Harbor • Toledo, OH

1d

About The Position

Harbor is seeking a Support Services Specialist to provide front desk support at
our Woodley location.

Position is full-time, 40 hours per week.

Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Responsibilities

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verify client information and scan updated insurance information into the client record.
• Monitor client flags for support related issues at time of visit
• Respond to email, Teams and written requests from other depts in a timely manner
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• May float to other locations to accommodate client or agency need.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees