Support Services Specialist

Lutheran Child and Family Services of IN/KY•Indianapolis, IN

22h

About The Position

The Support Services Specialist provides comprehensive, client-centered support by coordinating housing services, delivering case management, and ensuring accurate documentation and compliance. This role is responsible for promoting stability, independence, and overall well-being through consistent client engagement, resource navigation, and collaboration with internal teams and community partners.

Requirements

Strong organizational and time management skills
Ability to manage multiple priorities and maintain an active caseload
Effective written and verbal communication skills
Knowledge of housing systems, HMIS, and community-based resources
Trauma-informed and client-centered approach to service delivery
Ability to maintain confidentiality and professional boundaries
Valid Indiana Driver’s License required

Nice To Haves

Bachelor’s Degree in Social Work, Human Services, or a related field preferred
Relevant experience in case management, housing services, or social services preferred

Responsibilities

Maintain accurate and timely client updates in Pando Tracker and other internal systems
Enter and manage all required client data in HMIS, including program entry and assessments
Conduct routine HMIS status reviews to ensure compliance with data quality standards
Contact referrals, schedule intake appointments, and facilitate timely program enrollment
Attend Continuum of Care (CoC) meetings, HMIS User Group meetings, and case conferences
Provide coverage for program operations, including Thursday events, pantry services, and laundry supervision as needed
Submit monthly success stories and complete required program reporting
Participate in team meetings and contribute to program planning and client assessments
Provide life skills coaching, emotional regulation support, and intensive case management services
Assist clients in accessing housing resources, community services, and daily living supports
Build and maintain professional, supportive relationships with clients, caregivers, and community partners
Transport clients as needed in accordance with agency policies
Support individuals at various stages of change, including those experiencing co-occurring mental health and substance use challenges
Document all client interactions and services in ETO and HMIS in accordance with agency and regulatory standards
Maintain accurate, complete, and up-to-date client records
Complete administrative tasks including timecards, PTO requests, mileage logs, and required documentation in a timely manner
Ensure compliance with all agency policies, funding requirements, and confidentiality standards