About The Position
Harbor is seeking a Support Services Specialist to provide front desk support to various Harbor locations in the Toledo area. Position is full-time, 1st shift, 40 hours per week.
Requirements
- High school diploma or equivalent required with two years of closely related office experience strongly preferred.
- Previous data entry experience.
- Ability to handle multiple-line phone system and busy waiting room simultaneously.
- Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
- Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
- Ability to manage stress and maintain client confidentiality.
- Must be proficient and accurate in computer use, including Microsoft Office.
Responsibilities
- Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
- Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
- Ensures that clients are announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
- Schedules ongoing appointments for other Harbor locations.
- Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
- Performs opening/closing duties as assigned.
- Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- Distributes mail as assigned.
- Verify client information and scan updated insurance information into the client record.
- Monitor client flags for support related issues at time of visit
- Respond to email, Teams and written requests from other depts in a timely manner
- Attends support staff and other meetings as appropriate and serves on office committees as assigned.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- May float to other locations to accommodate client or agency need.
- Follows crisis prevention and intervention protocols.
- Accepts and completes other duties as assigned.
Benefits
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
