Support Services Representative

Conifer Health Solutions•Frisco, TX

11d•$15 - $22

About The Position

The Support Services Representative provides clerical support and processes requests for medical records, EOBs, UB92s, and itemized statements for internal and external entities. The role also performs document handling and mail-related tasks, including sorting correspondence, filing, photocopying, scanning, indexing, printing, tracking, and distributing mail. The position requires computer proficiency, strong communication and organizational skills, the ability to manage multiple tasks and work independently, and familiarity with healthcare terminology. The employee must be able to sit and work at a computer for extended periods in an office/teamwork environment. Candidates, as applicable and as permitted by law, must obtain and provide confirmation of required vaccinations and screenings before employment begins.

Requirements

High school diploma or equivalent.
0–3 years of business office or related experience.
Knowledge of MS Word, Excel, and Outlook.
Strong interpersonal, verbal, and written communication skills, listening skills, and organizational skills.
Ability to work in a fast-paced environment and learn within a short period of time.
Ability to prioritize and manage multiple tasks.
Healthcare terminology knowledge.
Customer service skills.
Ability to research and work independently.
Data entry and 10-key by touch.
Ability to sit and work at a computer for extended periods.
As applicable and as permitted by law, obtain and provide confirmation of required vaccinations and screenings before starting employment.

Responsibilities

Process requests for medical records, EOBs, UB92s, and itemized statements and route them to the designated business unit contact.
Perform clerical duties, including sorting correspondence, filing, photocopying, scanning, and indexing documents.
Print, track, and distribute mail.
Perform other duties as assigned by management.

Benefits

Medical, dental, vision, disability, and life insurance.
Paid time off, including vacation and sick leave; minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.
401(k) with up to 6% employer match.
10 paid holidays per year; observed holidays receive time and a half.
Health savings accounts and healthcare and dependent flexible spending accounts.
Employee Assistance Program.
Employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance.
Colorado employees receive paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Position may be eligible for a signing bonus for qualified new hires, subject to employment status.