Support Services-Or Supv

Albany Medical Center • City of Albany, NY

1d • Onsite

About The Position

The Supervisor Support Services - OR works directly with the Business Manager and coordinates activities and resources which promote efficient functioning of support activities for the O.R. These services include fiscal, personnel, administrative, Materials Management and Computerized Data Management activities. Coordinates and supports the inventory acquisition for the Operating Room. The Support Services Manager works collaboratively with the O.R. management team to create an environment for excellence in patient care and demonstrates leadership behaviors which empower staff to deliver excellent patient care. In the absence of the Business Manager, the Supervisor Support Services will assume the responsibilities as outlined in the Business Manager Job Description, and may assist in additional projects and activities that assist in meeting unit needs and goals, as delegated by the Business Manager.

Requirements

• High school diploma
• Strong organizational skills
• Significant experience in materials management
• Prior supervisory experience
• Bachelor's Degree Required
• Management experience preferred
• Demonstrated communication, organizational and delegation skills with the ability to direct and evaluate unit functions.
• Demonstrates skill in using personal computers, the Microsoft Office Suite of business software applications, and materials management related software applications.
• Honest, punctual, and performs the job in adherence to the highest standards of ethical conduct as defined by AMC and the tenets of the profession.
• Accurate in such matters as record-keeping, and uses good judgment when performing the functions of the job or when interacting with others.
• Accepts direction, performs job duties independently, works cooperately with others and avoids the creation of unnecessary conflict.
• Adheres to AMC’s policies, standards and values.
• Utilizes AMC’s problem-solving processes for resolving grievances or disagreements.
• Anticipates and resolves potential problems to ensure the continuity of appropriate patient care.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

• Degree preferred

Responsibilities

• Ensures that staff are competent, patient centered, and participate in quality improvement processes.
• Assures safe, clean environment in collaboration with other hospital departments.
• Facilitates cooperation and collaboration across the organization through interdisciplinary teams and other approaches as indicated.
• Establishes and maintains open, honest communication.
• Articulates clear expectations with staff and members of the health care team.
• Creates a team climate characterized by honesty, trust and open communication.
• Communicates effectively at all levels within the organization and with external customers and agencies.
• Fosters a multicultural environment through developing qualified individuals; maintains an environment which values diversity; avoids passing value judgments.
• Demonstrates effective problem-solving.
• Assists with planning and monitoring Support Services budget.
• Assists with Value Analysis Team savings reports and initiatives.
• Completes all administrative, fiscal and personnel functions in an appropriate and timely manner.
• Demonstrates responsibility and accountability for decisions made within as defined patient population/unit.
• Demonstrates responsibility for assuring that legal and risk management principles are included in the decision-making process at the defined patient population/units areas.
• Ensures appropriate availability and utilization of human and material resources to assure quality patient care.
• Assigns, monitors, directs, and evaluates work of, as well as trains a multi-disciplinary workforce.
• Demonstrates the ability to support, adjust, and apply changes to the defined patient population/unit as a result of an evolving organization, service, and health care environment.
• Supports staff during the change process to implement changes effectively; evaluates the process as well as the outcome.
• Provides an environment which encourages innovative approaches for the defined area and the organization, while maximizing efficiency and effectiveness.
• Establishes and maintains credibility through fair, consistent and supportive behavior in all situations.
• Assists staff in development of corrective action plan to facilitate achievement of individual and unit goals.
• Applies knowledge of logistics, supply chain, and materials management principles into practice.
• Utilizes knowledge to accomplish the goals for a defined area, based on the mission, vision, values, and direction of the organization.
• Supports achievement of outcomes for defined patient population which are consistent with the mission, vision, and goals.
• Takes responsibility for own professional and personal development.
• Participates in Lean and quality/process improvement efforts to continuously improve supply chain management.
• Prioritizes multiple, competing tasks based on changing business needs and complete work with within deadlines.
• Assesses need for, and initiates change as a result of the evolving organizational, service, and health care environment.
• Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
• As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports.
• Is aware of and compliant with all hospital and regulatory agency safety goals and objectives.
• Maintain strict adherence to the Albany Medical Center Confidentiality policy.
• Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.
• Comply with all Albany Medical Center Policies.
• Comply with behavioral expectations of the department.
• Maintain courteous and effective interactions with colleagues.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED