Support Services Operator Lead

Aramark•Washington, DC

8d•$23 - $25•Onsite

About The Position

The Concessions Marketing Operation Intern at Capital One Arena is a marketing-focused role designed to support in-arena promotions, product visibility, and guest engagement strategies across a high-volume sports and entertainment environment. This position provides hands-on experience executing marketing initiatives while gaining exposure to front-of-house (FOH) operations, ensuring that promotions are effectively delivered at the point of sale and aligned with the overall guest experience.

Requirements

Currently pursuing or recently completed a degree in: Marketing, Sports Management, Hospitality, Business, or related field
Strong interest in sports marketing, live events, and fan engagement
Availability to work nights, weekends, and holidays based on event schedule

Responsibilities

Support execution of in-arena marketing activations, including featured items, themed menus, and promotional campaigns
Assist in the development and upkeep of digital menu boards, point-of-sale signage and promotional materials
Monitor and analyze product performance and sales trends, and guest feedback related to menu, pricing, and experience
Partner with leadership on new product launches and rollouts (sampling, placement, and promotion strategy), and local vendor and brand activations
Conduct concourse and in-bowl observations to evaluate menu visibility and clarity, wayfinding and ease of navigation, and guest engagement opportunities
Assist in tracking the effectiveness of promotions and campaigns on revenue growth (per cap) and guest satisfaction
Support coordination of digital and social content (if applicable) to highlight signature food & beverage offerings and limited-time promotions and event-specific features
Provide on-the-ground support during events to ensure marketing initiatives are executed effectively at the stand level
Assist with FOH supervision in assigned areas, including: Operations, Culinary, & Warehouse Purchasing
Partner with stand managers to ensure standards are met
Observe and report on operational opportunities that impact guest experience
Reinforce standards related to service and presentation
Assist in post-event recaps