Support Services Manager - Healthcare
About The Position
Aramark Canada is seeking a Support Services Manager with experience in Food Services, Housekeeping, and Laundry for an opportunity to service two Senior Living Healthcare Facilities in the Calgary area. These facilities have occupancies of 60 beds and 74 beds, respectively, and are located 15 minutes apart. Reporting to the General Manager, the Support Services Manager will be responsible for the food and facilities contract at the sites, including financial accountability and compliance with standards set by Aramark, regulatory agencies, and the client. Aramark provides industry-leading dining, environmental, facilities, and healthcare services in hospitals, aiming to redefine the patient experience by creating environments where caregivers and patients can relax, recharge, and recover. Their services span Patient Dining, Retail Dining, and Clinical Nutrition.
Requirements
- Bachelor's Degree or Diploma in a relevant field.
- Basic Housekeeping Experience or full EVS experience as an asset.
- Menu management, balancing a budget and working within assigned operational costs / budget.
- Requires a minimum of 5+ years of progressive experience managing operations with financial and operational responsibility for the sites / departments.
- Computer savvy with Excel, Word and Outlook.
- Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
- Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
- Mandatory background check process is a requirement for all qualified candidates.
Nice To Haves
- Full EVS experience as an asset.
- P&L accountability and/or contract-managed service experience is desirable.
Responsibilities
- Establishes and maintains effective working relationships with other departments to provide a unified food service experience for residents, visitors, and employees.
- Ensures compliance with food safety, sanitation, and overall workplace safety standards.
- Interacts with Client Management and maintains effective client and customer relations at all levels of the client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
- Provides overall direction and manages performance for all Supervisors and front-line employees, ensuring employee development, engagement, and compliance with human resource related policies and standards.
- Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
- Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
- Responsible for ordering, Inventory, Menu Development, Production Planning.
- Maintains and Verifies Employee work schedules through web-based payroll tracking systems.
- Assists Food Service Supervisor in ordering, Inventory, Menu Development, and Production Planning.
- Monitors and Verifies Accounting Documentation through web-based systems.
- Follows Union seniority /scheduling standards and policies.
- Follows financial projections.
- Develops and maintains a strong leadership team.
Benefits
- Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days.
- Comprehensive Health Benefits (No Waiting Period!) including coverage for dental, prescriptions, vision, massage therapy, and more.
- A Self-Directed Pension Plan where every dollar contributed is matched with two by Aramark.
- Aramark’s Employee Assistance Program for confidential resources and support.
- Membership in Employee Resource Groups (ERGs).
- Discounts on everyday products and services.
- Educational Assistance to support growth, plus scholarships for children entering post-secondary studies.
- Clear career path planning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
