Support Services Coordinator
About The Position
At Milestone Therapy, we believe every child deserves access to exceptional care. Behind every successful therapy session is a great schedule, and that's where you come in. We're looking for an organized, detail-oriented Scheduling Coordinator who enjoys solving puzzles, helping people, and keeping operations running smoothly. If you thrive in a fast-paced environment, enjoy working with data and people equally, and take pride in creating efficient systems, we'd love to meet you. As a Scheduling Coordinator, you'll play a critical role in connecting children with therapy services by coordinating schedules, supporting therapists, and ensuring our operations run efficiently.
Requirements
- High School Diploma or equivalent required
- Proficiency with Microsoft Office or Google Workspace
- Strong computer and data entry skills
Nice To Haves
- Experience with scheduling, customer service, healthcare administration, or medical office operations preferred
- Experience working with Electronic Medical Records (EMR) systems preferred
- Knowledge of insurance authorizations, benefit verification, scheduling, or medical billing is a plus
Responsibilities
- Build and maintain therapist and client schedules
- Coordinate ongoing appointments, schedule changes, cancellations, and make-up sessions
- Maximize therapist productivity while minimizing scheduling gaps
- Monitor authorized therapy hours and ensure scheduling aligns with approved services
- Maintain accurate client records within our Electronic Medical Record (EMR) system
- Track therapist utilization and generate operational reports
- Partner with clinical and operational leaders to balance staffing and caseloads
- Assist families through the scheduling process with professionalism and compassion
- Respond promptly to phone calls and emails
- Help identify opportunities to improve workflows and processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
