Support Services Assistant - Extra-Help Support Services Assistant

Merced County (CA)•Merced, CA

32d

About The Position

This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $22.81 per hour. Duties may include, but are not limited to, the following: May provide lead direction to other clerical support staff. Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions. Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department. Inputs a variety of data and information into personal computer software and generates reports and documents. Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages. Coordinates with Department supervisors and management in producing and maintaining project files, information systems, and composing and creating reports. Performs a variety of complex administrative, office support and para-professional functions. Revises and updates existing personal computer applications and information systems. Gathers data, conducts surveys, and prepares reports. Also develops graphics for presentations and studies. Creates complex spreadsheets, report formats, forms, and record maintenance systems. Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and management staff as appropriate. Assists in special projects designated by the department. EITHER, I Experience: Three (3) years of full time experience performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software. OR, II Education: Equivalent to completion of a two (2) year Associate Degree from an accredited college or university with at least twenty-four (24) units in Office Administration or another closely related field. AND Experience: One (1) year of full time experience which require proficiency in performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software equivalent to a Typist Clerk II or Office Assistant II with Merced County.

Requirements

Operate a personal computer and other modern office equipment.
Communicate effectively with others in person and over the telephone.
Conduct research and develop appropriate correspondence.
Maintain confidential information in accordance with legal standards and/or County regulations.
Perform job duties under stressful conditions and respond appropriately to situations.
Maintain confidential information in accordance with legal standards and/or County regulations.
Meet deadlines under stressful conditions.
Resolve conflicts and respond appropriately to complaints.
Complete multiple priority projects with conflicting deadlines.
Frequent use of depth perception, peripheral vision and color perception.
Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
Occasionally kneel, bend, twist, squat, balance and crawl.
Frequent use of hand-eye coordination.
Frequent use of data entry device including repetitive hand and arm motion.
Occasionally lift and carry up to 40 pounds.
Normal dexterity, frequent holding and grasping.
Regular attendance is an essential function.
Knowledge of: Personal computer equipment, operating systems, and software packages applicable to an assigned Department's business and functions.
Laws, rules, regulations, policies, and objectives of the Department to which an incumbent is assigned.
Software packages to develop applications which support a Department's functions and business.
Modern office practices, procedures, and equipment.
Filing and recordkeeping methods and procedures.
Methods and techniques used to research, evaluate, gather, organize, and arrange data.
Correct English usage, spelling, grammar, and punctuation.
Ability to: Operate personal computer equipment and applicable software programs.
Use software to design, develop and modify applications which support a Department's business and administrative functions.
Understand, interpret, and apply detailed instructions and software manuals.
Gather data and prepare and maintain accurate reports and records, including statistical information.
Make arithmetical calculations quickly and accurately.
Organize work schedules and budget time efficiently.
Work productively under timelines and interruptions.
Coordinate assigned responsibilities with other staff and County departments.
Exercise tact when dealing with others and responding to a variety of information requests.
Establish and maintain cooperative working relationships.

Responsibilities

May provide lead direction to other clerical support staff.
Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions.
Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department.
Inputs a variety of data and information into personal computer software and generates reports and documents.
Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages.
Coordinates with Department supervisors and management in producing and maintaining project files, information systems, and composing and creating reports.
Performs a variety of complex administrative, office support and para-professional functions.
Revises and updates existing personal computer applications and information systems.
Gathers data, conducts surveys, and prepares reports. Also develops graphics for presentations and studies.
Creates complex spreadsheets, report formats, forms, and record maintenance systems.
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and management staff as appropriate.
Assists in special projects designated by the department.