Extra Help Transit Operator

El Dorado County Transit Authority•Diamond Springs, CA

3d•$23 - $30

About The Position

Under general supervision, operates buses, vans and automobiles providing scheduled, special and dial-a- ride transit services for the public; provides customer service and presents a positive image of the transit system to the public; picks up and delivers transit passengers; assists disabled passengers in boarding and disembarking vehicles; inspects vehicles and equipment for safe operating conditions; and performs related duties as assigned. This is the fully qualified journey-level classification responsible for performing the full range of transit vehicle operation and driving, customer service and safety related tasks. Incumbents are expected to work independently and exercise judgment and initiative within established guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Requirements

Knowledge of: Operational characteristics of a variety of vehicles used to transport passengers including specialized devices for vehicle accessibility.
Safe driving practices related to the operation of public transit vehicles including buses, vans and automobiles.
Safety regulations and Vehicle Code provisions governing the work.
ADA (American’s with Disabilities Act) regulations regarding public transit operations.
Methods and techniques of conducting daily and routine vehicle safety inspection within established guidelines.
Basic mechanical ability including checking oil, refueling vehicles and installing snow chains.
Diverse range of communications devices including radio systems.
County road systems and geography.
Basic mathematics and cash handling techniques.
Basic first-aid techniques.
Basic office support practices
Safe work methods and safety regulations pertaining to the work.
Techniques for providing a high level of customer service by effectively dealing with the public, and internal staff.
The structure and content of the English language, including the meaning and spelling of words, rulesof composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and software relevant to the work performed.
Ability to: Operate public transit vehicles skillfully and safely including the use of specialized equipment to assist passengers with vehicle accessibility.
Present a positive public image of the transit system.
Respond decisively and effectively in emergency situations.
Demonstrate excellent customer service skills.
Read and interpret maps and schedules.
Operate basic computer systems and communication systems.
Collect and account for fares received.
Prepare accurate and concise records and reports.
Maintain schedules on assigned routes.
Exercise independent judgment and initiative without close supervision.
Maintain accurate logs, records, and basic written records of work performed.
Understand and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Understand and follow written and oral instruction.
Establish and maintain effective working relationships with those encountered in the course of the work.
Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade and six (6) months of experience driving vehicles, preferably in a transit environment.
Licenses and Certifications: Possession of, and ability to maintain, a valid Class C California Driver’s License and a safe driving record throughout employment. Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a Class B California Driver’s License; and maintenance of a safe driving record throughout employment. Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a Verification Transit Training (VTT) certification with passenger endorsement.

Responsibilities

Operates a diverse range of vehicles used to provide scheduled, special and dial-a-ride transit services for the public; vehicles operated include, but are not limited to, buses, vans and automobiles.
Picks up and delivers transit passengers; assists disabled passengers in boarding and disembarking using specialized equipment where needed; provides information and responds to patron issues or questions; provides customer service and presents a positive image of the transit system to the public.
Operates transit vehicles safely under a variety of weather and road conditions.
Inspects vehicles and equipment for safe operating conditions; adds fluids, air and makes minor adjustments as necessary; ensures that vehicles meet the safe operating standards set by El Dorado Transit and regulatory agencies, and if not, reports the need for maintenance and repair work.
Inputs passenger and route information via computerized tablet and/or paper route sheet; checks schedules and routes; notes detours for road closures or special pick-ups; collects and accounts for fares.
Maintains communications with dispatch center and responds to dispatcher assignments as received.
Makes prompt, accurate accident and incident reports; provides first-aid assistance as necessary; contacts dispatch center, supervisor and/or emergency services as directed through operational policies and procedures.
Compiles data on passengers served; assists in preparing and maintaining a variety of records and reports related to services provided.
Ensures vehicles operated are maintained in a clean and orderly condition; searches vehicle for trashand lost items, sweeps and clean bus windows as needed; drives vehicles through automated washing system.
Responds to customer inquiry or complaints regarding service; refers to supervisor as needed.
Provides office support assistance as assigned.
Observes safe work methods and utilizes safety equipment related to the work.
May assist other Transit Operators with route orientation.
Performs related duties as assigned.