Support Services Asset Management Supervisor

City of McKinney•Tx 75069, TX

6d•Hybrid

About The Position

This position leads and oversees the Public Works Asset Management Program by supervising technical staff, administering the Cityworks Enterprise Asset Management System, and ensuring the integrity, reliability, and effective use of asset data across Public Works operations. This position provides leadership for asset management initiatives, GIS integration, data governance, system administration, and business process improvements while supporting operational divisions through performance reporting, training, project management, and collaboration. The Asset Management Supervisor establishes standards, develops policies and procedures, promotes continuous improvement, and leverages emerging technologies to improve operational efficiency, enhances data-driven decision-making, and strengthen long-term asset management practices.

Requirements

Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
Ability to produce desired work outcomes, including quality, quantity, and timeliness.
Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
Knowledge of Cityworks Enterprise Asset Management (EAM) administration and configuration.
Knowledge of Esri ArcGIS Enterprise, ArcGIS Pro, and GIS data management.
Knowledge of asset management principles and public works operations.
Knowledge of SQL Server, relational databases, and data integration.
Knowledge of enterprise software implementation, system administration, and cybersecurity.
Skills in project management, vendor management, and reporting tools.
Skills in supervising and developing technical staff.
Skills in administering and supporting Cityworks and GIS applications.
Skills in managing system integrations and troubleshooting technical issues.
Skills in analyzing business processes and implementing technology solutions.
Skills in developing reports, dashboards, and system documentation.
Ability to manage multiple projects and priorities.
Ability to lead technical teams and enterprise system initiatives.
Ability to analyze problems and implement effective solutions.
Ability to communicate technical information to diverse audiences.
Ability to ensure data quality, system reliability, and operational efficiency.
Ability to build collaborative relationships across departments.
Ability to plan and execute technology improvements.
Ability to demonstrate leadership and accountability.
Ability to communicate effectively and collaborate across teams.
Ability to focus on customer service and continuous improvement.
Ability to exercise sound judgment and professionalism.
Ability to maintain integrity, adaptability, and attention to detail.
Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Information Systems, Data Administration, Information Technology, Engineering, Public Administration, or a closely related field.
Six (6) years of progressively responsible experience administering enterprise asset management and GIS systems, including extensive experience with ESRI ArcGIS Pro and Cityworks, with demonstrated ability to troubleshoot and resolve complex technical and system administration issues.
Proficient in ESRI ArcGIS Pro, Cityworks Enterprise Asset Management, Microsoft Office Suite, business intelligence and reporting tools (such as Power BI), relational databases, and enterprise asset management technologies.
Must pass a drug screen and background check.
Must have Class C Texas Driver’s License

Nice To Haves

Master’s in Geographic Information Systems, Business Analytics, Business Administration or related field.
Two (2) years of lead or supervisory experience is preferred.
Experience administering Cityworks AMS, Respond, PLL, Style, and Storeroom.
Experience with ArcGIS Enterprise, ArcGIS Online, and ArcGIS Experience Builder.
Experience with SQL, database management, and data governance practices.
Experience leading enterprise asset management initiatives within a municipal Public Works environment.
Experience with ActiveReports.NET
Experience with API configuration
Knowledge of APWA asset management and infrastructure management best practices.

Responsibilities

Provides leadership and supervision to the Asset Management team by assigning work, establishing priorities, managing schedules, evaluating performance, and supporting employee recruitment, hiring, training, coaching, and professional development, and participating in employee disciplinary actions.
Conducts timely and constructive performance evaluations while fostering a collaborative, inclusive, and high-performing team environment focused on accountability and continuous improvement.
Coordinates and supports budget planning and funding requests that enhance the management and maintenance of Public Works assets.
Communicates complex asset management concepts in a clear and effective manner to technical and non-technical audiences.
Collaborate with departments to support operational goals, improve business processes, and promote effective asset management practices.
Administers and oversees the Cityworks Enterprise Asset Management System across Public Works divisions, ensuring system reliability, data integrity, security, and efficient day-to-day operations.
Provides advanced technical support for complex database, GIS, and enterprise system issues by troubleshooting, diagnosing, and resolving problems while supporting Asset Management Analysts and end users.
Supervises the development, implementation, and maintenance of data management standards, policies, and QA/QC procedures to ensure the accuracy, consistency, and reliability of asset information across Cityworks, GIS, Power BI, the HUB site, and other integrated systems.
Develops, implements, and maintains standard operating procedures (SOPs), workflows, and technical documentation to improve operational consistency and efficiency.
Coordinates with the GIS division within the Information Technology Department to ensure Public Works GIS initiatives align with organizational governance, standards, and established guidelines.
Plans, coordinates, and delivers training programs that equip staff with the knowledge and skills needed to effectively utilize Cityworks, GIS, Power BI, and related technologies.
Identifies opportunities for process improvements, implements best practices, and evaluates emerging technologies to enhance operational efficiency and service delivery.
Supervises asset management projects by establishing priorities, coordinating resources, monitoring progress, resolving issues, and ensuring projects are completed on time and meet operational objectives.
Leads coordination with software vendors and implementation contractors, including contract administration, service delivery oversight, issue resolution, and project implementation.
Stays current on industry trends, software enhancements, and emerging technologies to recommend improvements that strengthen asset management operations.
Coordinates and participates in meetings, training sessions, conferences, and cross-departmental initiatives to maintain professional knowledge and support organizational collaboration.
Oversees the maintenance, validation, and accuracy of asset, inventory, labor, and equipment cost data within Cityworks, ensuring alignment with contract pricing, FEMA equipment rates, and other applicable cost standards.
Develops and maintains performance metrics, dashboards, and reports that support operational decision-making, monitor system performance, and identify opportunities for continuous improvement.
COMCAT Zone Support will assist the Zone Lead to ensure effective response and support. They will be trained on all protocols, act as the secondary point of contact, and step into the lead role when needed, ensuring continuity, coverage, and strong team coordination.
Also responsible for developing and keeping current facility maps for emergency purposes.
Perform other duties as assigned or directed.