Support Service Account Manager - Fairbanks, AK

Gordon Truck Centers • Fairbanks, AK

6d • Onsite

About The Position

TrailerCraft's Support Service Account Manager / Service Advisor is responsible for making a great first impression with customers at all times and providing outstanding customer service from that first impression until final delivery. We're now hiring for our Fairbanks location! Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the leading Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

Requirements

• High School diploma or equivalent preferred.
• Previous Service Advisory experience preferred or One year or more related experience in a repair facility.
• Technical knowledge of heavy-duty vehicles preferred by not required.
• Previous customer service experience required.
• Must be professional and safety minded at all times.
• Excellent communication both verbal and written, listening skills.
• Good customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Responsibilities

• Greet and communicate with customers and initiate service write up for repairs.
• Accurately take customer information, record the customer’s requests, and prepare written estimates.
• Schedule and plan related work in the shop directly with the service foreman.
• Communicate directly and effectively with shop management.
• Problem solve with the team.
• Communicate with the customer/driver on the status of repair at all times.
• Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
• Assist with overseeing correct data entry on all repair orders.
• Focus on and insure accuracy of all data and codes going into system.
• Collect purchase order information, warranty information and/or customer payment.
• Use good judgment to maintain a safe & organized work environment.
• Accept ownership for accomplishing new & different requests & exploring value added opportunities.
• Develop and grow position.
• Other duties assigned as business needs require.

Benefits

• healthcare plan that covers medical, dental, vision and prescription benefits
• basic group term life insurance policy
• employee assistance program (EAP)
• Health Savings Account (HSA)
• Tuition reimbursement
• profit sharing
• traditional pre-tax 401(k)
• post-tax Roth 401(k) options
• company will match dollar for dollar of your contributions up to 3% of your income
• paid vacation
• personal time off (PTO)
• six (6) paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED