Support Service Account Manager / Service Advisor - Albany, OR

Freightliner Northwest•Albany, OR

19d•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Support Service Account Manager / Support Service Advisor for its Albany, OR location. GTC has been serving customer transportation needs since 1986 and is a dealership family with 19 locations. They specialize in selling, financing, insuring, and servicing commercial trucks for medium and heavy-duty applications. GTC aims to build its team with the best employees who deliver first-class service safely and reliably.

Requirements

High School diploma or equivalent preferred.
Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
Previous customer service experience required.
Must be professional and safety-minded at all times.
Excellent communication (verbal and written) and listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.

Nice To Haves

Technical knowledge of heavy-duty vehicles preferred but not required.

Responsibilities

Make a great first impression with customers and provide outstanding customer service from initial contact to final delivery.
Greet and communicate with customers, initiate service write-ups for repairs.
Accurately record customer information and requests, and prepare written estimates.
Schedule and plan shop work directly with the service foreman.
Communicate directly and effectively with shop management and problem-solve with the team.
Communicate the status of repairs to the customer/driver at all times.
Open and close repair orders, enter other work needed, check for warranty coverage, and utilize system processes.
Oversee correct data entry on all repair orders, ensuring accuracy of all data and codes.
Collect purchase order information, warranty information, and/or customer payment.
Maintain a safe and organized work environment.
Accept ownership for new and different requests and explore value-added opportunities.
Develop and grow the position.
Perform other duties as assigned by business needs.

Benefits

Medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance policy.
Employee assistance program (EAP).
Health Savings Account (HSA) for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
Company match of dollar for dollar on 401(k) contributions up to 3% of income for qualifying employees.
Paid vacation.
Personal time off (PTO).
Six (6) paid holidays.