Support Service Account Manager / Service Advisor - Albany, OR

Gordon Truck Centers • Albany, OR

17d • Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Support Service Account Manager / Service Advisor for its Albany, OR location. GTC is a large dealership family in the Pacific Northwest, specializing in commercial trucks. This role is crucial for providing first-class service to customers, ensuring a positive experience from initial contact through vehicle delivery.

Requirements

• High School diploma or equivalent preferred.
• Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
• Previous customer service experience required.
• Must be professional and safety-minded at all times.
• Excellent communication (verbal and written) and listening skills.
• Good customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Nice To Haves

• Technical knowledge of heavy-duty vehicles preferred but not required.

Responsibilities

• Greet and communicate with customers, initiating service write-ups for repairs.
• Accurately record customer information and service requests, preparing written estimates.
• Schedule and plan shop work in coordination with the service foreman.
• Communicate effectively with shop management.
• Problem-solve with the team.
• Provide regular status updates to customers/drivers on repair progress.
• Open and close repair orders, enter additional work needed, and verify warranty coverage.
• Oversee accurate data entry on all repair orders, ensuring data and code accuracy.
• Collect purchase order information, warranty details, and/or customer payment.
• Maintain a safe and organized work environment using good judgment.
• Accept ownership of new and different requests, exploring value-added opportunities.
• Develop and grow within the position.
• Perform other duties as assigned by business needs.

Benefits

• Medical, dental, vision, and prescription benefits for eligible employees.
• Basic group term life insurance policy.
• Employee Assistance Program (EAP).
• Health Savings Account (HSA) for eligible employees.
• Tuition reimbursement.
• Profit sharing.
• Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• Company match for 401(k) contributions up to 3% of income.
• Paid vacation.
• Personal time off (PTO).
• Six (6) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED