Support Representative I
About The Position
Paytient is on a mission to help people better access and afford care. They partner with employers and health plans to ensure plan members can easily access and afford care. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans. The company is looking for passionate, collaborative builders to join their team. Paytient believes that the cost of care should never be the reason someone goes without it. They are a healthcare-focused company building a world where people can access and pay for the care they need without the burden of high-interest debt. As a Support Representative, you are on the front lines of this mission, ensuring seniors can afford medication and families can pay for doctor's visits. You provide the technical expertise and human empathy required to make the healthcare system work better for everyone. The role supports a dual ecosystem: Advocates (professionals at health plan partners who help seniors navigate benefits) and Paytients (members using cards to pay for care). You will start by supporting the Medicare Prescription Payment Plan (M3P) as a technical expert for partners using digital portals to assist Medicare members. Once proficient, you will train to support the Health Payment Account (HPA) product, working directly with members to manage interest-free payment plans and resolve transaction issues.
Requirements
- Technically Savvy: Navigate digital tools with ease, troubleshoot across multiple platforms, and explain technical steps to others.
- Healthcare Heart: Passionate about helping people navigate healthcare costs.
- Detail-Oriented: Pride in accuracy and ensuring nothing falls through the cracks.
- Resourceful: Proactive learner who enjoys finding the root cause of an issue.
- Reside within a 30-mile radius of the Columbia, MO office.
Responsibilities
- Technical Problem Solving: Investigate the 'why' behind transaction declines, portal login issues, and dashboard errors, seeing problems through to resolution.
- Mission-Driven Support: Provide clear, professional, and empathetic guidance via phone and email, prioritizing quality and kindness over call volume.
- Collaboration: Document issues in Jira and use Confluence for work instructions. Escalate bugs and suggest improvements to tools by working closely with the Product Technical Support (PTS) team.
- Attention to Detail: Ensure member plans are structured correctly and data is handled with the highest level of integrity, as accuracy is critical in healthcare.
Benefits
- Medical, dental and vision insurance
- $4,400 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- Five weeks of annual PTO
- Week-long fully paid 'summer break' for all employees
- Ten weeks of bonding leave for new parents
- Two weeks of caregiver leave
- Employer paid short-term and long-term disability
- 401k plan access with a 4% employer match
- Stock options in Paytient
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
