Support & Recovery Specialist

Insurance Corporation of British Columbia•Duncan, BC

7d•Hybrid

About The Position

This is an opportunity for current Support & Recovery Specialists who are seeking a location change. In this role, you will build trusting relationships with customers in a fast paced, shared case management environment. In addition to providing customers with treatment and benefits options, you will also assess customer’s baseline level of function, proactively facilitate the delivery of accident benefits to customers, set recovery goals, implement return-to-function plans and identify recovery milestones. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also managing their expectations. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims Specialists, external health care professionals and others. Support & Recovery Specialists work at a single office location, working with customers primarily over the phone. The purpose of this posting is to allow changes in assigned location for employees whose primary, regular role is Support & Recovery Specialist. Only applicants whose current primary, regular role is Support & Recovery Specialist will be considered for this lateral posting. This is a mass lateral posting and we anticipate filling potential vacancies at the listed locations: Abbotsford Claim Services, Burnaby - Metrotown Office Galleria, Campbell River Claim Services, Chilliwack Customer Services, Courtenay Claim Services, Dawson Creek Claims, Duncan Claim Services, Kamloops Claim Services, Kelowna Claim Services, Maple Ridge Claim Services, Nanaimo Claim Services, Penticton Claim Services, Prince George Claims & Driver Licensing, Quesnel Claim Services, Richmond Claim Services, Salmon Arm Claims, Surrey – Guildford Corporate Centre – 6th Floor, Trail Claim Services, Vancouver - 5th & Cambie, Vernon Claim Services, Victoria Claim Services. These positions report to various Managers within the Department. At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.

Requirements

Current Support & Recovery Specialist
Empathy
Well-developed communication skills
Skills in building and maintaining relationships with a variety of stakeholders

Responsibilities

Build trusting relationships with customers in a fast paced, shared case management environment.
Provide customers with treatment and benefits options.
Assess customer’s baseline level of function.
Proactively facilitate the delivery of accident benefits to customers.
Set recovery goals.
Implement return-to-function plans.
Identify recovery milestones.
Support customers throughout their recovery journey.
Identify customer needs.
Manage customer expectations.
Collaborate effectively with Claims Specialists, external health care professionals and others.