Support Professional, Dental Auxiliary

Grand Rapids Community College • Grand Rapids, MI

13d • Onsite

About The Position

Primary support person for GRCC’s Dental Hygiene and Dental Assisting programs including program director, faculty, staff, students and public at large. Secondary responsibilities to support the Dental Clinic operations. Evening availability is required for this position.

Requirements

• Associates Degree or comparable combination of relevant education and experience.
• Requires occasional evening clinic coverage until 9:00 PM. Shifts are adjusted accordingly to ensure standard work hours are maintained.
• A minimum of two or more years of secretarial or administrative assisting experience.
• Experience communicating and working effectively with diverse populations.
• Project a professional image including punctuality, dependability and good attendance records.
• Must be able to maintain confidentiality (understanding of FERPA and HIPAA laws and requirements.)
• Excellent organizational skills, ability to prioritize and complete tasks in a timely manner.
• May be required to complete an in-basket assignment to demonstrate these skills.
• Ability to multitask and prioritize and handle constant at times heavy workload and ensure that actions are completed effectively
• Microsoft Office (MS Word, Excel, Access, PowerPoint), and Drupal (for webpage updates).
• Meet minimum standards of the ESP testing process (testing components: ability to type a minimum of 35-40 words per minute, 80% proficient in edit/format letter and paragraph retrieval to format a letter, 90% proficient in math).
• Possess excellent proofreading skills and have an aptitude for detail work including record keeping and filing.
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with diverse populations.
• Demonstrated initiative and problem-solving abilities.
• Ability to work in a high traffic, indoor environment.
• Ability to work in a busy office with frequent interruptions.
• Must be able to work a flexible schedule based on a predetermined Dental Clinic Schedule.
• Ability to handle pressure situations in a professional manner.
• Possess mature judgment.
• Ability to perform daily routine and unexpected duties with minimal supervision.
• Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision.
• Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality.
• Ability to lift and move up to 25 pounds.

Nice To Haves

• Dental clinic experience preferred

Responsibilities

• Contribute to a positive and professional work environment.
• Present a positive and professional image and be an excellent goodwill ambassador for the departments and the College.
• Provide high-level secretarial support for the Dental Clinic in addition to administrative and instructional support activities for program directors, and department faculty.
• Respond to customer inquiries for information in a timely manner, either directly or by routing to the appropriate staff.
• Process all incoming and outgoing mail and e-mail in a timely manner.
• Act as a liaison for students and visitors with faculty and staff including but not limited to: conditions of classes, transcripts, schedules, or other documents from CWIS; assisting with scheduling and enrolling of students as requested.
• Liaison between dental programs and college student services related to health/dental admission process
• Receptionist for dental clinic and dental programs; greeting and directing students and visitors; assisting students with questions and concerns; answering telephone inquiries; processing surface mail
• Act as a liaison for Advisory Committees, communicating information, arranging for meetings including scheduling of location, refreshments, and preparation and posting of meeting materials, as requested.
• Maintain student data bases re: immunizations, CPR and fingerprinting results.
• Track data as needed for off campus locations, third party agents and accreditation bodies
• Using data from the health admissions ready list, provide assistance with creating, updating, and maintaining student Educational Development Plans (EDP).
• Type or otherwise prepare a variety of letters, memos, forms and reports
• Assist in the preparation of program forms and documents.
• Gather and format data for reporting purposes such as annual reports and accreditation reports.
• Compile data from a variety of sources and create accurate summary reports as requested or required.
• Work independently to prepare recurring reports and take appropriate action.
• Create, maintain and update departmental web pages and content.
• Complete requests for copying (bulk or otherwise) ensuring accurate production and delivering copies within deadline.
• Organize offices for efficiency and conducive to high volume and sometimes erratic workflow.
• Replenish office supplies to maintain adequate inventory
• Accurately update or assist with the development of departmental, public, or internal documents, including course outlines, brochures, handbooks, departmental policies or practices, etc.
• Establish and maintain accurate files.
• Identify and develop new forms to expedite business processes as needed.
• Work with program directors to create, compile, update, and maintain student, graduate, and employer surveys.
• Maintain office machines and troubleshoot office machines assist with resolving computer problems as appropriate with faculty and staff.

Benefits

• Six health insurance plan options , including one with no health insurance premiums.
• Enjoy substantial vacation time .
• Access resources for physical and mental wellbeing, and an onsite gym membership.
• Career development and educational opportunities .
• Secure your future with our retirement options including a state retirement plan .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree