Support Operations Specialist

INFINIDAT • Waltham, MA

4h • $78,500 - $90,200

About The Position

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. We are looking for an experienced and talented team player with excellent problem-solving capabilities and excellent communication skills to join our growing Global Support Operations Team. Our team designs and implements support operations processes and manages support projects such as customer installs, ad-hoc requests, and spare parts inventory.

Requirements

• B.Sc./B.A. in Industrial Engineering, Information Systems, Economics, Business Management, or related fields.
• At least 2 years of relevant work experience in customer success or operations roles.
• Excellent communication skills (Verbally & in writing)with excellent English, both verbal & written.
• Customer satisfaction orientation.
• Strong analytical skills.
• Methodological & process-oriented.
• Excellent interpersonal skills and collaborative spirit.
• Superb project management experience and multitasking skills.

Nice To Haves

• Previous experience working in a global organization is an advantage.
• Technical orientation: basic understanding of hardware parts and structure.
• Customer success or account management experience is an advantage.
• Expertise with Information systems such as: JIRA, BI Tools (DOMO).
• Proficiency in a foreign language - an advantage.

Responsibilities

• Plan, monitor, and control project delivery while working with internal and external interfaces and communicating directly with our customers.
• Generate reports and analyze data to optimize operational cost and efficiency.
• Work with multiple collaborators across the company and worldwide.
• Optimize support process workflows to ensure successful, on-time execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level