Support Operations Specialist - US market
About The Position
Free2move is a mobility service provider that simplifies mobility-related uses by offering a wide range of services through its web/mobile platform. Founded in 2016 from a merger, it has become a reference player in revolutionizing travel mobility, operating in over 170 countries with millions of users and thousands of partners. The company is currently in a scale-up phase in the North American market, transitioning from a traditional operational support model to actively driving the adoption of its SaaS platform among US car dealerships and rental agencies to maximize shared growth and revenue. The Support Operations Officer (North America) will be a hybrid, tech-savvy, and business-driven individual acting as the main HQ interlocutor for the US region, working with high autonomy to support partners and challenge the status quo.
Requirements
- Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations.
- Outstanding pedagogical and communication skills (ease with hosting webinars).
- Strong commercial mindset (upsell fiber).
- Verified experience in workflow automation tools.
- Genuine appetite for leveraging AI.
- English: Native or perfectly bilingual imperative (US market focus).
- Spanish is a strong plus.
Responsibilities
- Design and manage the complete integration journey for new US partners.
- Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus).
- Ensure perfect technical account configurations to eliminate any operational friction.
- Create and host engaging webinars and training sessions to boost platform usage.
- Analyze partner KPIs and proactively provide customized action plans and recommendations.
- Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both partners and Free2move.
- Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients.
- Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams.
- Translate field feedback into concrete feature recommendations for the Product Roadmap.
- Maximize the automation of recurring support and onboarding workflows.
- Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness.
Benefits
- A start-up spirit supported by a large Group
- The opportunity to revolutionize the uses of mobility
- A neat integration to start well
- Lots of possibilities for development
- Collaboration with multidisciplinary and international teams
- International projects to perfect your background
- An attractive salary
- An access to our E-Learning platform : for the development of languages and other skills
- No-meetings days to boost your efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
