Support Operations Manager

Chenega Global Protection•Titusville, FL

About The Position

The Support Operations Manager is a key member of the Protective Services leadership team, overseeing support functions that enable safe, secure, and efficient security operations in a complex, mission-driven environment. The role provides leadership for Resource Protection, Physical Security, Locksmith Operations, Emergency Management support, operational planning, and policy administration. The manager supervises assigned personnel, sets priorities, allocates resources, and coordinates activities to meet organizational goals and mission requirements. The role evaluates operational effectiveness and implements improvements to efficiency, compliance, and customer service. It also develops and maintains operational policies, procedures, directives, post orders, emergency instructions, and security guidance, ensuring they remain current and aligned with applicable requirements. The position leads planning and coordination for launch operations, VIP visits, special events, contingency operations, and other mission-critical activities. This includes developing staffing and deployment plans, schedules, duty rosters, and operational timelines, and coordinating with internal leadership, emergency responders, law enforcement, public affairs, and external stakeholders.

Requirements

Associate's degree in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Business Administration, Security Management, or a related field; equivalent combinations of education, military service, law enforcement experience, and leadership experience may be considered.
At least seven years of progressively responsible experience in security operations, law enforcement, emergency management, military operations, physical security, or a related field.
At least three years of supervisory or management experience.
Experience coordinating complex operational activities, special events, emergency response operations, or security programs.
Ability to obtain and maintain a DoD Secret Security Clearance.
Ability to maintain firearms qualifications and other required operational certifications.
Successful completion of background and drug screening.
Demonstrated ability to lead teams, manage operations, and drive organizational performance.
Experience supervising personnel and managing multiple functional areas simultaneously.
Ability to influence, motivate, and develop employees.
Knowledge of security operations, resource protection, physical security, emergency management, and incident response principles.
Understanding of operational planning, contingency management, and risk mitigation practices.
Familiarity with physical security technologies, access control systems, and emergency preparedness procedures.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and related business applications.

Nice To Haves

Experience developing policies, procedures, operational plans, and workforce schedules.
Bachelor's degree.
Experience with reporting systems, scheduling platforms, document management systems, and operational databases.

Responsibilities

Lead and manage support operations programs, including Resource Protection, Physical Security, Locksmith Services, and Emergency Management functions.
Supervise, direct, and assess the performance of assigned personnel to achieve operational objectives and maintain service levels.
Establish priorities, allocate resources, and coordinate activities in support of organizational goals and mission requirements.
Evaluate operational effectiveness and implement improvements to efficiency, compliance, and customer service.
Develop, review, update, and maintain operational policies, procedures, directives, post orders, emergency instructions, and security-related guidance.
Ensure policies and procedures remain current and aligned with applicable laws, regulations, organizational requirements, and industry best practices.
Coordinate document development, review, approval, and publication processes.
Communicate policy changes and operational guidance to affected personnel and stakeholders.
Lead planning and coordination for launch operations, VIP visits, special events, contingency operations, and other mission-critical activities.
Develop staffing plans, deployment strategies, schedules, duty rosters, and operational timelines for event requirements.
Coordinate activities with internal leadership, emergency responders, law enforcement agencies, public affairs personnel, and external stakeholders.
Ensure appropriate security and operational support is in place to meet safety, security, and mission requirements.
Perform other duties as assigned.