Support Manager (Westover)

Vapor Thrift Store•Westover, AL

7d•$15 - $17•Onsite

About The Position

The Support Manager is responsible for ensuring excellent customer service, efficient processing and receiving of items, and maintaining store operations. This role also involves cultural leadership, driving engagement with the company's mission and values among team members. The position requires a commitment to the company's mission of alleviating extreme poverty and advancing the gospel through outreach centers.

Requirements

Love our Lord and commit to our mission.
Embody and embrace our Values (Urgent Pursuit, Sacrificial Service, Intentional Development, Clear Communication, Complete Alignment, Excellent Execution).
Highly organized and able to work at an efficient and high output.
Knowledgeable of, or a growing knowledge of the items in their department(s).
Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation.
Able to stand for up to 4 hours at a time.
Able to lift up to 50 pounds.

Responsibilities

Greet every customer and treat them with respect, optimism and joy at all times.
Answer any and all questions for customers.
Assist with any customer needs.
Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
Share the vision and mission of Vapor Ministries with customers.
Quickly and efficiently sort, price and stock items in your department(s).
Meet daily, weekly and monthly processing goals to drive revenue generation.
Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
Willing assist in all areas whenever needed to ensure efficient store operations
Must open/close at least 1 day per week.
If scheduled to open or close, perform and complete the opening/closing checklist procedures
Ensure a properly organized workspace during operating hours.
Close department processing station and leave it organized, stocked, and ready to be used the next work day.
Drive culture formation in team members via cultural development systems
Drive Purpose, Mission and Values engagement with team members
Drive cultural accountability via regular meetings with team members
Execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).