Support Lead Part Time

Five Below•Cincinnati, OH

1d•Onsite

About The Position

At Five Below, the Support Lead role is integral to fostering an engaging and fun customer experience, aligning with the company's purpose of 'Let Go & Have Fun'. This position is part of a team that embraces The Five Below Way, focusing on values and behaviors that inspire associates. The company prides itself on a culture that encourages big ideas, super energy, and passion, aiming to make the workplace a 'WOWplace'. The Support Lead is responsible for ensuring excellent customer service, assisting with store operations, and supporting the training and development of other associates. This role also involves driving sales, managing expenses, and maintaining store standards, including merchandising and cleanliness. The Support Lead acts as Manager on Duty when required, overseeing all aspects of store operations, staff, and customer issues, and is responsible for opening and closing procedures.

Requirements

High School Graduate or equivalent
Minimum 1 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Nice To Haves

College experience preferred

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.