Support Lead PT

Five Below•New York City, NY

7d•Onsite

About The Position

At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! The Support Lead assists with the direction of the Front End Lead(s) and sales associates while acting as the Manager on Duty. This role is responsible for all key functions of the store as directed, focusing on "Wowing the Customer", front end operations, cash management, cleanliness, safety, and driving sales. As a Five Below leader, your first priority is to contribute to the store's success by modeling leadership behaviors and delivering results as a manager on duty. You will drive key performance indicators and brand loyalty by leading through your team and embracing the Five Below Value.

Requirements

High School Graduate or equivalent.
Minimum 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.

Nice To Haves

College experience preferred.

Responsibilities

Ensures all associates and managers are Wowing the Customer through personal contact with customers.
Responsible for achieving CSAT score goals provided by the District Manager.
Responsible for leading Front End Operations.
Training the staff on the High Fives of Customer Service.
Ensures that each guest has a fast, friendly, checkout.
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
Responsible for opening and closing store procedures.
Assists with Front End Operations.
Responsible for performing SM duties in their absence.
Assists in supervising all Associates.
Assists in training all Associates.
Assists in coaching all Associates.
Assists in developing all Associates.
Reviews all corporate communications and reacts accordingly.
Partners with supervisors or corporate office regarding store issues.
Drives store sales and controls expenses.
Assists payroll process and ensures payroll is within budget.
Assists in merchandising procedures.
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
Authorizes register functions including post voids, returns and discounts.
Complies with Human Resources policies and procedures.
Assists in receiving and stocking procedures.
Unloads merchandise from trucks.
Checks in shipments.
Stages merchandise for the sales floor.
Packs out merchandise.
Assists front end and queue merchandising.
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
Frequently operate cash register.
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
Frequently ascend/descend ladders in order to retrieve and put away stock.
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Must be able to remain in a stationary, upright position for 80% of the time.