Support Lead Part Time

Five Below•Elmhurst, IL

14h•Onsite

About The Position

The Support Lead helps oversee store operations and associates, promotes excellent customer service, supports merchandise receiving and merchandising, and may serve as Manager on Duty. The role supports associate onboarding and training, helps drive sales and control expenses, and performs store maintenance. The position is hourly and part-time, with a starting rate of $15.50. The schedule must be flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Must be at least 18 years old.
Ability to perform the listed essential job functions, including frequent lifting and movement of merchandise, ladder use, and maintaining an upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Frequently operate the cash register.
Move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
Communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Read and discern email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.
Perform all essential job functions in compliance with applicable laws; applicants must be at least 18 years old.