Support Engineer - U.S. Public Sector

DTEX Systems • , (Multiple States)

3d • $150,000 - $190,000 • Remote

About The Position

The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.

Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status.

Requirements

• Active United States Top Secret Security Clearance is required.
• 7+ years experience in a technical, customer-facing, problem-solving role.
• 2+ years as an L2 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, and/or Developer of applications on clustered Linux servers.
• Linux system administration experience covering operating system proficiency, command-line expertise, networking, system security, storage management, scripting and automation, virtualization and cloud computing, monitoring and logging.
• Experience in large, clustered, enterprise software deployment, configuration, and maintenance with knowledge of Web Applications, secure communications, clustered data bases.
• Experience with endpoint deployments and troubleshooting on Windows desktop and server platforms; macOS and Linux endpoint experience is a strong plus. Involves agent diagnostics and configurations in enterprise-scale environments.
• Knowledge of system performance elements in applications running in clustered Linux environments.
• Excellent communication (written and verbal) skills, both internally and externally.
• Excellent time management skills and strong sense of urgency.
• BS / MS Computer Science or related engineering discipline
• Fundamental knowledge of Security Information and Event Management (SIEM) experience
• Experience working in different server environments, e.g. virtual machines, AWS environment, physical servers
• Security domain knowledge
• Ability to travel within the United States and work remotely at a customer SCIF

Nice To Haves

• TS/SCI preferred.
• 3-5 years of experience in network / systems administration experience strongly preferred.
• Prefer understanding of databases, e.g. ElasticSearch, OpenSearch, PostgreSQL
• Technical support experience strongly preferred
• Deep understanding of any of RHEL/CentOS, Apache, Elasticsearch, OpenSearch, Kibana, complex distributed computing, data flow statistics, system monitoring

Responsibilities

• Excel at working directly with customers to plan, implement, and maintain production deployments.
• Use a systematic approach to proficiently troubleshoot, identify problems, and resolve technical issues requiring understanding of RHEL/CentOS and the components of the Dtex “big-data analytics” system, including ElasticSearch and OpenSearch.
• Troubleshoot endpoint deployments across diverse operating systems (Windows, macOS, Linux), including resolving agent installation failures, connectivity issues, upgrade problems, and configuration errors in enterprise environments.
• Conduct basic training of the DTEX Kibana-based UI, including end-user and admin features as appropriate, to customers.
• Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds.
• Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Engineering colleagues.
• Maintain individual (virtual) test environment to stay up-to-date with the new product features and to validate procedures prior to use on customer systems.
• Working with or in large, complex enterprise, financial or government environments.
• Knowledge of Insider Risk Management (IRM), Insider Threat, User & Entity Behavior Analysis (UEBA) space
• Experience in security, operations, project or account management, system administration

Benefits

• Fully remote company
• Comprehensive health, vision, and dental coverage
• Flexible time off
• Company computer hardware of your choice
• Work from home setup reimbursement
• Wellness perks including access to mental healthcare, gym discounts and personal care concierge
• Virtual events, happy hours, trivia, and fun
• Monthly Internet & Phone Reimbursement
• Opportunities to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Senior