Support Engineer

Posh

9d • $95,000 - $110,000

About The Position

Posh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.

Requirements

• 4+ years of experience in a technical support or implementation engineering role.
• 2+ years of experience with telephony systems, SIP, or IVR configurations.
• Proven ability to troubleshoot SaaS platforms and API integrations.
• Strong ability to translate complex technical concepts for non-technical stakeholders.

Nice To Haves

• Background in Conversational AI, digital bots, or Natural Language Processing (NLP).
• Experience working with banking cores or “Sim exchange” configurations.

Responsibilities

• Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
• Assist in new telephony setup and troubleshooting
• Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.
• Partner with Implementation, Engineering, and Customer Success teams to provide guidelines on scope and technical feasibility.
• Very limited; availability to perform overnight / early morning deployments
• Contribute to internal knowledge base to clarify roles and standard operating procedures for the support team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed