Support Engineer

Solenis•Morrilton, AR

1d•Onsite

About The Position

The primary focus is to provide comprehensive support for account operations, ensuring the effective, economical, and safe utilization of chemicals and equipment. This entails collaborating closely with sales management to develop and execute chemical programs. Communication with sales management regarding account activities is vital to keep all stakeholders informed. Weekly reporting and inventory management are integral tasks to maintain oversight and accountability. Conducting necessary testing at the account to verify the safety and efficacy of treatment programs is essential. In the event of issues at customer sites, proactive engagement is key, promptly addressing concerns and collaborating with the sales management and customer teams to devise corrective strategies. Data analysis plays a crucial role in evaluating program performance, aiding in decision-making processes for ongoing improvements. A successful candidate will enjoy collaborating with and supporting process owners in a factory environment to proactively lead and implement continuous improvements.

Requirements

B.S. in Science or Engineering (preferred)
1-3 years industry experience (pulp & paper or water treatment preferred)
Documented results making process improvements, solving complex and non-routine technical problems
Project management experience
Strong relationship building skills
Good communication skills both written and oral with multiple organizational levels
Experience learning new concepts and/or technology and applying them
Ability to work with autonomy
Solid mechanical and electrical aptitude and skills.
Proficiency in MS Office programs (Word, Excel, PowerPoint)

Responsibilities

Provide comprehensive support for account operations, ensuring the effective, economical, and safe utilization of chemicals and equipment.
Collaborate closely with sales management to develop and execute chemical programs.
Communicate account activities to sales management to keep stakeholders informed.
Perform weekly reporting and inventory management.
Conduct necessary testing at customer accounts to verify the safety and efficacy of treatment programs.
Address issues at customer sites promptly and collaborate with sales management and customer teams to devise corrective strategies.
Analyze data to evaluate program performance and aid in decision-making for ongoing improvements.
Collaborate with and support process owners in a factory environment to proactively lead and implement continuous improvements.