Support Engineer, Drone Assembly & Test, Amazon Prime Air
About The Position
Come work on the Amazon Prime Air (PA) team! We are seeking a Support Engineer III. We’re looking for people who innovate and love solving hard problems. You will work hard, have fun, and of course, make history! You will be instrumental in supporting the PA Drone Assembly & Test (A&T) production line, ensuring timely resolution of technical issues affecting drone production. You will work directly with Manufacturing Engineers, Assembly Technicians, and cross-functional partners (Engineering, Supply Chain, Quality) to maintain production continuity, drive process improvements, and support operational scaling. You will be responsible for creating and maintaining technical documentation, supporting change management activities, and identifying opportunities to improve production support tools and workflows. As a Support Engineer, you will develop knowledge in drone A&T processes, serve as a technical point of contact within the production support workflow, and contribute to achieving safety, quality, cost, and delivery targets as PA scales operations.
Requirements
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field
- Experience troubleshooting and debugging technical systems, or experience in development or technical support
- Experience reading and writing procedures, technical documents, and engineering drawings, or experience in electrical or mechanical engineering
- Experience with CAD systems (Dassault CATIA preferred)
Nice To Haves
- 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent
- Knowledge of aviation safety standards
- Experience in high-volume manufacturing environments
- Experience with Manufacturing Execution Systems (MES), such as Delmia Apriso
- Experience with Enterprise Resource Planning (ERP) systems, such as Infor LN
- Familiarity with drone systems, avionics, or electromechanical assemblies
Responsibilities
- Provide timely resolution of hardware and software issues affecting the drone production line
- Create and maintain Non-Conformance Reports (NCRs), Work Instructions, and Work Plans to support daily and future production activities
- Identify areas of improvement to support documentation and processes; create new documentation where gaps exist
- Identify improvements to existing and new support tools that improve operational efficiencies and drive implementation
- Lead internal team projects and deliver on defined goals and timelines
- Participate fully and constructively in team planning, helping develop and refine operational policies and procedures
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
