Support Engineer - FreeWheel - NYC

Comcast•New York, NY

6d•Onsite

About The Position

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.

Requirements

A Computer Science, Engineering, or related Bachelor's Degree required.
Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity.
Familiarity with: IAB standards including VAST, openRTB
Data analysis and processing: SQL, cURL, etc
Web technologies such as: HTTP, HTML5, XML, etc
Object Oriented Programming: JS, Python, etc
Experience developing against RESTful APIs
Ability to adapt to rapidly changing circumstances.
A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.
Skills: Communication, Structured Query Language (SQL), Troubleshooting
0-2 Years Relevant Work Experience

Nice To Haves

Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful.
The organization values the ability to quickly adapt and learn new technology.

Responsibilities

Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.