Support Engineer (North America)

n8n•New York, NY

20h•Remote

About The Position

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. We’re building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll be the bridge between Product Support and Engineering — ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you’ll close the gap between scale and high-touch support while raising the bar for customer experience.

Requirements

Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles
n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments
APIs & Integrations: You’re comfortable debugging APIs, webhooks, authentication, and data flows
Cloud & Infrastructure: You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments
Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting
Communication: You explain technical issues clearly and document troubleshooting steps effectively

Nice To Haves

Workflow Automation: Experience with platforms like Zapier, Make, or Airflow
Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
Knowledge Sharing: You’ve contributed to playbooks, internal tooling, or support documentation
On-call Readiness: Comfort participating in structured escalation workflows and incident management processes

Responsibilities

Escalation Management
Handle escalations from Product Support, providing advanced technical assistance
Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem
Partner with Enterprise Support when handling issues impacting higher-value accounts
Technical Troubleshooting & Collaboration
Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
Collaborate with Engineering and Product teams to report, triage, and resolve product issues
Suggest workflow and tooling improvements to increase resolution efficiency
Knowledge & Enablement
Document troubleshooting steps and build internal playbooks for recurring escalations
Improve knowledge bases and enable Tier 1 Support with better documentation
Serve as a technical mentor to Product Support Engineers where needed

Benefits

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms.
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –
Europe: We provide pension contributions according to local country norms.
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –
Europe: We provide benefits according to local country norms.
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!