Solutions Engineer - North America

Anatta Design • Charleston, SC

21h • $130,000 - $170,000 • Remote

About The Position

We are seeking a Solution Engineer who is, first and foremost, a Commerce Expert. You will serve as the technical face of our Sales team, acting as a consultant for $100M+ GMV brands. This isn't just a sales role; it requires a deep, architectural understanding of the Shopify Plus ecosystem and the ability to translate complex commerce requirements into high-value business solutions. You are the "Technical Closer" who ensures that what we promise in the pitch is strategically sound, technically buildable, and commercially viable.

Requirements

• 5+ years of experience in technical sales, solution architecture, or engineering, specifically within the eCommerce industry.
• Proven track record of success with Shopify Plus, including deep technical knowledge of Shopify Functions & APIs, B2B, and checkout extensibility.
• Demonstrated experience acting as a "Technical Closer," with the ability to lead high-intensity discovery sessions and architect Proof of Value for $100M+ GMV brands.
• Exceptional communication skills across written, verbal, and collaborative formats
• Ability to balance strategic thinking with day-to-day operational execution

Nice To Haves

• Enterprise Platform Mastery: Expert-level knowledge of Shopify Plus is mandatory, including deep familiarity with Shopify Functions, B2B, and complex checkout extensibility.
• Commerce Ecosystem Depth: Expert-level understanding of how commerce platforms interact with the broader enterprise stack: ERPs (NetSuite, SAP), Middleware (Mulesoft, Workato), and Headless/Composable frameworks.
• Market Insight: Ability to advise merchants on international expansion (Global-E, Markets Pro), omnichannel strategy, and Total Cost of Ownership (TCO) modeling.
• Consultative Approach: Experience commanding a room of C-suite stakeholders at $100M+ brands, balancing the technical requirements of a CTO with the growth goals of a CMO.
• Conflict Resolution: Ability to navigate the tension between "out of the box" platform features and the highly custom requirements of enterprise-scale merchants.
• Strategic Problem-Solving: Ability to analyze fragmented commerce data and requirements to find a balanced, logical path forward.
• Technical Communication: Excellent ability to simplify complex technical architecture into compelling value propositions for non-technical stakeholders.
• Organizational Agility: Ability to manage multiple high-stakes sales cycles simultaneously while maintaining precision in technical documentation.

Responsibilities

• Lead Commerce Discovery: Partner with the Sales team to conduct high-intensity technical discovery, identifying a merchant's deep-seated pain points and translating them into technical requirements that support the overall sales strategy.
• Architect Proof of Value: Build and present custom Shopify demos that prove technical viability for complex needs like B2B, Markets Pro, and custom Shopify Functions.
• Ecosystem Validation: Partner with Solution Architects to validate that proposed integrations (ERP, 3PL, PIM, and Middleware) align with the merchant’s enterprise architecture.
• Technical Sales Strategy: Identify "The Why" behind a technical transition—moving beyond features to explain the ROI of a more robust commerce infrastructure.
• Delivery Context Handoff: Ensure a seamless delivery transition by briefing Business Analysts and Architects on the commerce vision, ensuring the "Innovation" sold is exactly what gets delivered.
• Commercial Risk Assessment: Lead initial project scoping and "T-shirt sizing," identifying technical risks in the commerce stack that could impact budget or delivery timelines.

Benefits

• Remote first organization
• Full medical, dental, vision, disability, and company paid life insurance
• Employer 401(k) contributions
• Employee assistance program
• Start accrual with 20 days of PTO annually + holidays
• Annual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and recharge
• Paid parental leave
• Company events, happy hours, and retreats
• Budget for continuing education
• Other perks vary by location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed