North America People Support Coordinator

Ogilvy•New York, NY

1d•$40,000 - $75,000•Hybrid

About The Position

The People Support team interacts with employees across North America (NA) to answer general HR-related questions, provide support, and guide employees through the employment life cycle, as well as career and life events, always providing a best-in-class employee experience.

Requirements

At least 2 years of experience in People/HR or a related field
BS/BA in a related discipline or equivalent combination of education and experience
Interest in innovative HR practices in a professional services environment
Effective written and verbal communication skills with strong attention to detail
Ability to manage multiple tasks and prioritize effectively
Ability to quickly respond to inquiries with sound judgment
Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization
Proficient in Microsoft Office tools such as Teams, Word, Excel, and PowerPoint

Responsibilities

Monitor and reply to incoming employee inquires through a shared inbox
Serve as a point of contact for all HR-related inquiries from employees, covering topics such as benefits, payroll, policies, programs, systems, and more
Clearly communicate company policies and programs to internal audiences
Seek and propose process improvements to shared inbox system, making recommendations and proposing innovations to improve team functioning
Respond to employment verifications
Administer other HR operational tasks, as directed
Assist in implementing and managing continuous communications and system setups for new hires, spanning from offer acceptance to the completion of the onboarding program
Ensure equipment is provided upon start date
Identify opportunities to innovate and improve onboarding processes
Collect and audit new hire paperwork and ensure HRIS and payroll teams have all applicable documents prior to start date
Coordinate directly with HRIS and payroll teams to ensure seamless transition from new hire set-up and processing to onboarding
Prepare new hire resources/communications for day one orientation; conduct orientation sessions
Ensure new hires have a comprehensive onboarding experience
Follow termination processes according to voluntary or involuntary designation, always maintaining confidentiality and timeliness
Prepare exit resources/communications
Ensure equipment is returned upon departure
Communicate departures to relevant parties, including HRIS and payroll teams for processing
Answer questions, anticipate needs and ensure terminating employees have a comprehensive exit experience
Support knowledge management efforts to ensure employees have direct access to resources, policies and guides
Support upkeep of employee and People team SharePoint sites, providing self-service for general employee questions
Identify process improvements to enhance team efficiency and effectiveness
Support employees through benefit-related questions and needs, in partnership with NA Benefits
Facilitate leaves of absence, coordinating with employees, People Partners and benefit vendors, as applicable
Learn and retain information related to relevant, state-specific benefits and laws that apply to People Support duties
Serve as a part of a core team, supporting each other, including management, with all responsibilities and a variety of tasks
Assist People team with additional responsibilities or projects, as requested
Consistently execute deliverables on time, identifying and using resources appropriately and by following policies and communication protocols
Build and maintain a network of credibility, trust, and confidence with stakeholders
Allocate time to innovate within one’s role and/or participate in a mentor/mentee relationship to explore and advance career growth
Engage and express interest in taking on new or challenging tasks