IT Systems Support Engineer (WFH) - South Africa

My IT Crew

6d • Remote

About The Position

At My IT Crew, we believe great IT support is about more than resolving technical issues—it's about creating exceptional experiences for every client we serve. Since 2016, we've grown by focusing on technical excellence, accountability, and building lasting relationships with both our clients and our team members. If you enjoy solving challenging problems, working in a collaborative environment, and continuously expanding your technical skills, we'd love to meet you.

Requirements

• Previous experience working for a Managed Service Provider (MSP) is required.
• Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments.
• Solid understanding of virtualization technologies such as Hyper-V.
• Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience using remote support tools, Remote Desktop, and RemoteApp technologies.
• Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues.
• Strong written and verbal communication skills with a customer-first mindset.
• A team-oriented attitude with a willingness to share knowledge and continuously learn.

Responsibilities

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from beginning to resolution while keeping clients informed throughout the process.
• Prioritize tickets effectively, handle escalations professionally, and ensure service level expectations are consistently met.
• Work closely with teammates on complex technical issues and collaborate across departments when needed.
• Create and maintain detailed documentation that improves internal processes and helps build a stronger knowledge base.
• Coordinate with third-party vendors when necessary to resolve client issues efficiently.
• Participate in team meetings, technical training sessions, and continuous improvement initiatives.
• Deliver proactive, customer-focused support that builds trust and long-term client relationships.

Benefits

• Work remotely with a collaborative and supportive team.
• Be part of a company where your ideas and contributions genuinely matter.
• Gain exposure to a wide range of technologies across multiple client environments.
• Access modern tools, well-maintained documentation, and ongoing technical training.
• Grow your career in an organization that values initiative, accountability, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed