Support Engineer
About The Position
Support Engineer San Francisco - In Person About RetailReady We’re RetailReady (YC W24), an AI-powered supply chain compliance engine shaking up an antiquated (and yes, unsexy) industry. Since YC, we raised a $3.3M seed round and signed over 15 enterprise customers… we’re officially in scaling mode. What We Build RetailReady is the first AI-powered compliance engine designed for retail supply chains. We automate the messy web of compliance requirements between brands, warehouses, and retailers, turning weeks of manual work into minutes of automation. Our platform integrates deeply with warehouse operations and connects with customer systems via EDI, APIs, and flat files. We don’t just build dashboards. We build the nervous system of compliance inside a warehouse.
Requirements
- Early riser, okay with 5 a.m. SF start and early finish
- Obsessed with customer success and takes pride in fast, high-quality support
- Analytical mindset… able to debug logs, APIs, and light data mapping
- Detail-oriented and organized under pressure
Nice To Haves
- technical degree
- experience in supply chain
- experience writing or maintaining knowledge bases
Responsibilities
- Respond to and resolve customer issues in Slack, email, and in-app chat
- Troubleshoot technical issues and identify whether they require escalation
- Reproduce and document bugs for the on-call engineering team
- Write clear help articles and process documentation to expand our AI support knowledge base
- Track recurring support patterns and collaborate with product and engineering to eliminate them at the source
Benefits
- Full health coverage
- unlimited PTO
- latest equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
