Support Engineer

TEKsystems•Culver City, CA

4d•$28 - $34•Remote

About The Position

TEKsystems Global Services is seeking 3x Support Engineers to provide software and network troubleshooting services to customers spanning multiple roles, skill sets, levels, and personalities. This team works within the Media & Entertainment industry supporting film postproduction. Most common tickets relate to issues with over 30 different software applications including Aspera, Okta Workflows, AWS (EC2, VMs), Active Directory, Moxion, Box storage, Studio Desk, Avid, and Adobe.

Requirements

Troubleshooting
Support
Customer service
Linux
Windows 10
Aspera
okta workflows
EC2
Virtual Machines
Technical support
Active directory
Office 365
Service desk
Application support
Cloud
Python
Foundational knowledge of networking and web technologies
Administer complex applications that they have (Okta - this will help a lot)
Light touch AWS experience - managing EC2s, VMS,
Experience working with the network - manages several domains, created DNS records
Automation > writes scripts with Python. They do it a bunch, will need to learn if they don’t know
Active Directory > adds/changes/decommissioning would be helpful but not required
Identity administration. All the "customers" these techs will be supporting are working for the production companies. These are 3rd party production companies, and these techs will help to set up their identities in Okta. They are supposed to make sure they are using the correct tools with the right permissions and can get work done.

Nice To Haves

Understanding Windows Admin would be helpful.
Active Directory > adds/changes/decommissioning would be helpful but not required

Responsibilities

You have a strong aptitude for troubleshooting and problem solving.
You have a strong obsession to service the customers best interests.
You maintain SLA’s through the implementation of incident management process, proactive issue detection and reporting.
You can setup and configure monitoring systems to prevent prolonged outages.
You have foundational knowledge of networking and web technologies and customer service.
You write and review accurate and complete support procedures, system and process documentation, and incident tracking entries.
You show good judgment and instincts in decision making.
Able to prioritize and multi-task in complex, fast-paced environment.
You solve problems at their root, stepping back to understand the broader context.
Application support of over 30 production applications. They will be supporting the backend and user interface.
Infrastructure Support/Systems Admin skill set
Will have access to some of the servers, understanding Windows Admin would be helpful.
Administer complex applications that they have (Okta - this will help a lot)
Light touch AWS experience - managing EC2s, VMS,
Experience working with the network - manages several domains, created DNS records
Automation > writes scripts with Python. They do it a bunch, will need to learn if they don’t know
Active Directory > adds/changes/decommissioning would be helpful but not required
Identity administration. All the "customers" these techs will be supporting are working for the production companies. These are 3rd party production companies, and these techs will help to set up their identities in Okta. They are supposed to make sure they are using the correct tools with the right permissions and can get work done.