Support Engineer L1 / L2 (Networking & Voice)
Elitesearch
•Hybrid
About The Position
Our client is a fast-moving tech business that grows its people from within, and its support team is where the growth starts. They want a Support Engineer with real energy, big curiosity and the drive to keep learning. Start at L1 or step in at L2, depending on what you bring. You’ll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. You’ll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution.
Requirements
- Networking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2)
- Exposure to VoIP, SIP and unified communications
- Familiarity with vendors like Cisco, Juniper, Avaya or Microsoft
- Sharp analytical skills and a genuine love of problem solving
- Great communication, able to explain tech simply to non-techies
- Relevant certifications - CCNA essential.
Nice To Haves
- CCNP or voice/VoIP are a big plus
Responsibilities
- Diagnose and resolve network, voice and connectivity issues
- Analyse traffic and performance to spot bottlenecks and improvements
- Configure devices, run upgrades and keep things secure
- Log tickets and build knowledge base articles
- Work with clients and internal teams to find solutions
- Join the on-call rotation and travel to client sites occasionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
