Support Engineer, Information Technology (Full Time)

Benefis Hospitals•Great Falls, MT

16h

About The Position

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Installs and updates computer and device software and hardware components for end users and optimizes the efficiency and effectiveness of computer devices. Evaluates work environments for appropriate network wiring and electrical connections and coordinates the movement of computers and related equipment. Resolves issues with end users’ experience accessing applications and technologies and ensures end users are effectively oriented to optimum use of devices and end user tools and applications. Also performs routine maintenance on computer and peripheral equipment. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.

Requirements

High school graduate or equivalent
One (1) year of computer hardware support experience
Experience in hardware and software installation and customer education
Proven ability to configure, diagnose, and master use of user devices
Familiar with current end user device technology and trends

Nice To Haves

Bachelor’s degree preferred
Technical certification and training highly preferred.
Hospital or medical information systems experience preferred.

Responsibilities

Installs and updates computer and device software and hardware components for end users and optimizes the efficiency and effectiveness of computer devices.
Evaluates work environments for appropriate network wiring and electrical connections and coordinates the movement of computers and related equipment.
Resolves issues with end users’ experience accessing applications and technologies and ensures end users are effectively oriented to optimum use of devices and end user tools and applications.
Performs routine maintenance on computer and peripheral equipment.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned.
Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency.
Must comply with all Benefis Health System’s organization policies and procedures.